Office365 & Workplace Support Specialist
Há 3 horas
Beck et al. Services is a modern and global provider of infrastructure, communication, collaboration solutions and social support for medium and large business customers worldwide. We plan, implement, and operate innovative solutions for social collaboration, business communications, cloud-based infrastructures, next-generation workplace, and we help our customers solve their problems by using agile collaborative social support methodology. We engage in the dialogue of who needs help with who can solve and close the loop by sharing and disseminating knowledge.
Our support practice will embed you within our globally distributed production teams, to collaboratively work with customer's power users and IT professionals to create amazing user and service experiences amongst different hybrid enterprise stacks on Office 365, Slack, MS SharePoint, IBM Connections/Workplace and Atlassian Jira/Confluence.
We are looking for a very communicative Support Analyst, fluent in spoken and written business English and native to client-side web applications and apps.
Your Responsibilities
- Understand, research and solve issues from customers and DevOps peers, which traditional first level agents aren't able to address.
- Document solutions in creative ways, i.e. by vlogs or multimedia kb.
- Prepare and deliver learning bites for customers and peer team members.
- Streamline deployment processes, establish procedures aiming fully automated healing of enterprise services.
- Actively participate in the broader (enterprise) community, publishing blog posts, white papers and case studies.
Your Profile
- You are a fluent English speaker.
- You love computers and technology and bring strong, hands-on support experience with different web-based enterprise application stacks.
- You master communications and collaboration with customers – out of the traditional agent/ticketing model. Logging the steps towards the solution is your running logic.
- Ideally, you have worked with, and optionally you're certified for, a few of these technologies: Microsoft Office 365, Microsoft Sharepoint, IBM Connections.
- Your personal skills make you a great teammate, excellent in technical thinking and connecting the dots.
- You are passionately embracing scripting, eager to automate yourself out of the job - only to free yourself for even more solution thinking and social learning.
- You hold a bachelor's degree, not necessarily in Computer Science.
Your Team
- We are a global IT services provider for medium and large international customers.
- We envision, build, deliver and operate solution assemblies for enterprise social business collaboration, leveraging Microsoft, IBM and AWS tech stacks.
- We are an agile team of teams, applying lean cloud automation while working in truly virtual global, cross-continental teams (Europe and Brazil).
- Is a new family of 70+ people, working out of a bright office with an Alpine view in Munich, an office with sea view in Florianópolis, or out of Romanian's silicon valley, Cluj-Napoca.
- Regularly conducts sponsored team events/ happy hours, enjoying the freedom to choose your work equipment.
Contracting
- Full-time period 8h/day = 40h/week, with the flexibility to start early and stop mid-afternoon or start noon and work late evening.
- Benefits after 90 days experience period:
- health insurance, extensible to wife/children
- monthly meal/food vouchers
- BYOD, subsidized by the company
-
Customer Support Specialist
Há 6 dias
Feira de Santana, Brasil Monments Hr Group Tempo inteiroRole DescriptionThis is a full-time on-site role for a Customer Support Specialist based in Feira de Santana, BA.The Customer Support Specialist will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key tasks include responding to customer inquiries, troubleshooting technical issues, and providing technical...
-
Customer Support Specialist
Há 2 dias
Feira de Santana, Bahia, Brasil Monments Hr Group Tempo inteiro R$30.000 - R$45.000 por anoRole DescriptionThis is a full-time on-site role for a Customer Support Specialist based in Feira de Santana, BA. The Customer Support Specialist will be responsible for providing exceptional customer support and ensuring customer satisfaction. Key tasks include responding to customer inquiries, troubleshooting technical issues, and providing technical...
-
Support Specialist
Há 3 dias
Rio de Janeiro, Brasil Mize Tempo inteiroMize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real...
-
Customer Support Specialist
Há 5 dias
Brazil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech SaaS (Remote)About HitchHitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
-
AI Customer Support Specialist
Há 18 horas
Florianópolis, Brasil Darwin AI Tempo inteiroAI Customer Support Specialist We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a...
-
Customer Support Specialist
Há 5 dias
Brazil Hitch Equity Tempo inteiroCustomer Support Specialist – Fintech SaaS (Remote) About Hitch Hitch is a rapidly growing fintech platform that powers digital home equity and non-QM lending experiences for banks, credit unions, and mortgage lenders. Our technology enables lenders to originate and manage HELOC, DSCR, and bridge loans through a modern white-label point of sale, broker...
-
Support Specialist
2 semanas atrás
Rio de Janeiro, Brasil Mize Tempo inteiroGet AI-powered advice on this job and more exclusive features. Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a...
-
Product Support Engineer
1 dia atrás
Florianópolis, SC, Brasil Zoho Tempo inteiroZoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...
-
Application Support Specialist
2 semanas atrás
Brazil AppXite Tempo inteiroAppXite is a product software development company, based in Riga, Latvia. Our Platform is an AI-Ready Digital Marketplace, CPQ & Billing Platform for Telco, SaaS, Cloud, and AI services. It enables partners to build and monetize as-a-service offerings with flexible pricing models. The platform includes pre-built vendor and catalog integrations with major...
-
IT Field Support Specialist
Há 7 horas
Rio de Janeiro, Brasil SBM Offshore Tempo inteiroIT Field Support Specialist **Req Id**:17807 **Job Family**:IT Operations Management **Location**:Rio de Janeiro, BR, 20021-290 **Description**: **ROLE DESCRIPTION** **RESPONSABILITIES** - Stakeholder Support: Serve as the primary point of contact for IT support to assigned stakeholder groups, ensuring alignment with Group IT strategic and operational...
