Messaging Operations Manager

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
We are looking for a dynamic and experienced individual to join Insider and support our Revenue Operations team as a Messaging Operations Manager, specifically focusing on our messaging and WhatsApp products. In this role, you will play a crucial part in driving profits, optimizing deal execution, and managing vendor negotiations.
You will be responsible for pricing checks, negotiating special pricing with vendors, and collaborating closely with the sales team to ensure smooth deal execution. Your expertise in vendor management and pricing will be vital for the success of the messaging and WhatsApp product lines.
Additionally, you will drive process enhancements and ensure that our pricing and deal structuring align with the company's overall goals. Your negotiation skills will help maintain a seamless process from quoting to deal closure, while ensuring compliance with both internal policies and external regulations.
Key Responsibilities:
Vendor Negotiation and Pricing Management: Lead pricing checks and negotiate special pricing with SMS and WhatsApp vendors. Secure competitive pricing from vendors, ensuring profitability and operational efficiency. Work closely with the sales team to collaborate on pricing, deal structuring, and contract terms. Manage vendor relationships to maintain favorable terms and high service levels.
Deal Execution and Rev Ops Collaboration: Support the Revenue Operations team in driving profitability and optimizing deal execution. Ensure compliance with internal booking policies and external regulations during deal structuring. Collaborate with sales teams and other key stakeholders to ensure smooth deal execution. Assist in onboarding new sales reps and providing training on quoting tools and CRM systems.
Operational Efficiency and Process Enhancements: Implement and manage dashboards or reporting tools to monitor deal performance, pricing efficiency, and vendor relationships. Drive process improvements that enhance the team's scalability and efficiency. Monitor key metrics related to pricing performance, deal closure rates, and vendor management.
Market & Trend Analysis: Analyze market trends to ensure that pricing remains competitive across different regions. Provide insights on SMS and WhatsApp pricing dynamics to inform strategic decisions. Stay up to date on industry benchmarks to ensure Insider maintains its competitive edge.
Qualifications: 2-8 years of experience in deal desk operations, pricing, or related areas. Strong negotiation and people skills with a proven track record of vendor management. Familiarity with CRM systems and quoting tools. Experience with messaging and WhatsApp products is a plus Exceptional organizational skills and attention to detail. Ability to work cross-functionally and manage multiple stakeholders. Comfortable in a fast-paced environment, capable of managing tight deadlines. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Please follow Insider on LinkedIn, Instagram, Youtube, and Medium We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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