Customer Service Representative

Há 4 dias

San Salvador Centro, Brasil Ubiquity Global Services, Inc. Tempo inteiro R$15.000 - R$25.000 por ano

Customer Care Representative

Responsibilities:
  • Be customer obsessed.
  • Manage each contact interaction with our customers' satisfaction as your number one priority.
  • Identify customers' needs, clarify information, research every issue and provide solutions.
  • Inform customer by explaining procedures; answering questions; providing information.
  • Deliver on commitments, do what you say you will do.
  • Resolve the customer issue same day, at most within 24 hours.
  • Always provide correct information to the customer.  Listen carefully to understand the true customer question.
  • Interact with customer by asking probing questions to identify customer needs and properly solution
Requirements:
  • High School diploma or equivalent required.
  • Passion for delivering a stand-out customer experience.
  • Excellent verbal and written communication skills.
  • Utilize various online systems to satisfy customer concerns
  • English proficiency C1
  • Ability to ask probing questions and problem resolution skills.
  • Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
  • Ability to follow instructions for specific customer resolutions tasks. 
  • Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
  • Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
  • Ability to read, write, speak and understand the English language in a business environment.
  • Experience in a call center industry preferred.
  • Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
  • Ability to work in multiple online systems at once

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