Customer Success Specialist

Work model:
On-site
| Location:
São Paulo, SP

About us

AB InBev is the leading global brewer and one of the world's top 5 consumer product companies. With over 500 beer brands, we're number one or two in many of the world's top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

The Role

A
Beeslink 3P Customer Success Specialist
is responsible for driving the adoption and success of Beeslink within a defined portfolio of 6–8 external partners. This role ensures that partners extract maximum value from Beeslink, with a focus on seamless implementation, feature utilization, and sustained commercial outcomes. Reporting to the Beeslink 3P Commercial Manager, the Specialist plays a hands-on role in executing the partner journey, from onboarding through adoption, while serving as the daily interface between partners, internal teams, and the product roadmap. This is a unique opportunity to work at the intersection of commercial operations and technology, ensuring Beeslink becomes a key driver of efficiency and growth for our partners. Come and make an IMPACT

What you'll do:

• Manage end-to-end onboarding and success journey for 6–8 Beeslink 3P partners.
• Execute partner anatomy mapping, onboarding plans, and initial adoption milestones.
• Support comm. activation alongside the Comm Manager, ensuring clear alignment with KAMs and BU stakeholders.
• Drive consistent usage of Beeslink features (PO upload, cart management, service level visibility, etc.).
• Identify opportunities to improve partner adoption and escalate needs into product and commercial teams.
• Track and report partner KPIs (orders, GMV, adoption levels, feature penetration).
• Serve as the first line of support for partners, solving issues proactively and escalating when necessary.
• Contribute insights for monetization models based on observed partner maturity and usage

What you'll need:

• University degree in coursesBusiness Administration, Marketing, Information Systems or related fields;
• Solid experience in CPG, retail, customer success, or B2B digital platforms.
• Strong interpersonal and relationship management skills.
• Hands-on approach, with ability to quickly master new digital tools and platforms.
• Organized and structured, capable of managing multiple priorities and stakeholders.
• Analytical mindset, comfortable using dashboards and datasets to track performance.
• Proactive problem-solver, curious and eager to anticipate partner needs.
• Exposure to tech, SaaS, or digital products preferred.
• Advanced Excel skills; familiarity with BI tools is a plus.
• English fluency required.

More about you:

• You´re passionate about software development and knows how to ensure its quality;
• You´re motivated by building up world class solutions that impacts millions of users all over the world;
• Experienced working in an environment which uses and stimulates DevOps culture;
• You´re creative when solving problems and is continuously seeking improvements for processes and solutions;
• You can communicate clearly with your team and the company to identify issues and demands;
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result.

What We Offer:

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied