Customer Success Specialist,Life Science

Há 7 dias

São Paulo, São Paulo, Brasil JoVE Tempo inteiro R$60.000 - R$120.000 por ano

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders such as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Customer Success Specialist will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in US to integrate JoVE's content into their syllabi and support training and research activities.

Responsibilities:

  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom.
  • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Please share your resume in English

Requirements:

  • A Masters or PhD Degree in STEM discipline
  • Fluent communication skills
    English
  • Prior experience working in laboratory settings is mandatory
  • Experience in Science Communications or Customer-facing roles is considered a plus
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel

Why Join JoVE?

  • You can expect compensation package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us

  • Customer Success Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Eazybe Tempo inteiro R$32.000 por ano

    Pay: From R$2,656.00 per monthJob description:We're Hiring: Customer Success Specialist (Brazil)Location: Remote (Brazil)Work Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Brazil Time)Are you passionate about helping customers succeed and have a technical background? We're looking for a Customer Success Specialist to support our Portuguese &...

  • Customer Success Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Herdei Tempo inteiro R$40.000 - R$80.000 por ano

    Vaga: Customer Success Specialist – HerdeiAHerdeié uma empresa que transforma a forma como famílias lidam com heranças e sucessões. Simplificamos processos complexos comoinventário extrajudicialeholding familiar inteligente, unindo tecnologia, atendimento especializado e soluções financeiras acessíveis.Estamos em busca de um(a)Customer Successpara...

  • Account Manager, Life Sciences

    Há 4 dias

    São Paulo, São Paulo, Brasil STERIS Tempo inteiro R$60.000 - R$120.000 por ano

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position SummaryAs a Life Science Account Manager at STERIS, you will be the driving force behind sales, technical consultation, and lead generation for STERIS products within the Life Sciences...

  • Account Manager, Life Sciences

    1 dia atrás

    São Paulo, São Paulo, Brasil STERIS Tempo inteiro R$80.000 - R$120.000 por ano

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a Life Science Account Manager at STERIS, you will be the driving force behind sales, technical consultation, and lead generation for STERIS products within the Life...

  • Customer Success Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil 5cd48168-86e3-465c-ba05-7a0b9223a9bc Tempo inteiro R$40.000 - R$60.000 por ano

    Sobre a AzifyA Azify, infratech do Grupo Azimut, desenvolve infraestrutura tecnológica para o setor financeiro, atuando em áreas como pagamentos, banking as a service, blockchain e back office financeiro. Estamos em busca de um(a) Customer Success Specialist com perfil estratégico, analítico e focado em resultados para fortalecer a experiência dos...

  • Field Application Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil Danaher Life Sciences Tempo inteiro R$90.000 - R$120.000 por ano

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging...

  • Account Manager,Life Science

    1 semana atrás

    São Paulo, São Paulo, Brasil JoVE Tempo inteiro R$72.000 - R$120.000 por ano

    JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including leaders...

  • Customer Success Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil goFLUENT Tempo inteiro US$40.000 - US$80.000 por ano

    Join Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success? We are looking for aCustomer Success Specialistto help expand ourBrazilian marketand ensure our clients maximize the value of our digital learning solutions.As a key partner to our clients, you will play an essential role in fostering engagement,...

  • Senior Customer Success Analyst

    Há 3 dias

    São Paulo, São Paulo, Brasil vaga para Senior Customer Success Analyst na Jusbrasil Tempo inteiro R$80.000 - R$120.000 por ano

    Sobre o Jusbrasil Transformar o sistema de Justiça com tecnologia não é um desafio trivial. Por isso, o Jusbrasil se posiciona como uma empresa AI-first, que utiliza IA Generativa, dados massivos e engenharia de ponta para resolver problemas complexos e criar impacto real em escala.Estamos vivendo um ponto de virada: a revolução da GenAI está...

  • Sr. Specialist – Regional Customer Success Operations, Services

    1 semana atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$80.000 - R$120.000 por ano

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...