Sales Product Specialist

Job Description

As an AI Sales Specialist, you'll be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you'll work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers within the EMC segment in the AMER region.

Main Responsibilities

Sales Goal Achievement:

• Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory.

• Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits.

Customer Engagement:

• Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align the Zendesk AI portfolio to their goals.

• Lead and support on all approved AI POC's. Helping customers with their understanding of the product and provide proof points as to where value will be seen through the adoption of AI.

• Close collaboration with the AI Success team to proactively identify expansion/cross-sell opportunities through the addition of volume, higher automation rates, and/or new products.

• Support the construction of commercial modelling, provide expert guidance on a customers usage requirements and forecasted automation rate to ensure AR potential is maximised, whilst remaining aligned to customers requirements.

AI Sales Enablement:

• Act as a subject matter expert for AI solutions, empowering the sales team to excel in AI-related engagements.

• You'll have ownership for enablement initiatives across an assigned territory. Ensuring product updates, sales plays and market insights are continually communicated to assigned Core AEs to aid prospecting and opportunity creation/qualification.

People Skills:

• A team player comfortable operating across and building long term relationships with frontline sales teams and regional Zendesk leadership

• Evangelist able to inspire sales teams to excel in AI, whilst remaining obsessed with demand generation and deal execution.

• The ability to work as part of a large deal pursuit team. Utilising your sales, industry, product and communication skills to provide key insights, value based recommendations and guidance to ensure maximum success rate.

Product:

• In-depth practical knowledge and understanding of the AI Agent portfolio, with an ability to build and present demo's, tailored to each customers specific needs.

• In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres.

Requirements

• Proven experience in a quota-carrying sales role. A focus on Conversational AI solutions or the CX space is preferable.

• Results-oriented with a track record of meeting or exceeding sales targets

• Excellent communication and interpersonal skills

• Willingness to travel as needed

• Experience in an overlay AE/co-sell role is preferable

If you have a demonstrated history of meeting sales targets, are excited by AI and the capacity to inspire and elevate a sales team to excel in AI sales, we strongly encourage you to submit your application.

Where We Work

Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.