HR Operations Lead

Job Summary:

JOB DESCRIPTION –HR Operations Lead
Location: São Paulo – BR
Division: Human Resources – HR Shared Services
Line Manager: Manager, HR Operations with a dotted line to Regional HR Director Latam
Contract Terms: Regular, Full-Time

THE TEAM

The Ticketmaster HR team is a group of superstars that are at the core of all employee activities at Ticketmaster. We strive to standardize all of our processes, to create a meaningful employee experience for our teams and to champion a culture of problem-solving, collaboration and teamwork. Within HR, the HR operations team oversees all day-to-day administrative and transactional activities throughout the employee lifecycle, execute on organization-wide processes, problem-solve issues, and lead the strategy behind people data and analytics.

THE JOB

The HR Operations Lead will provide global support for the Human Resources team and is responsible for the day-to-day activities to help support HR business partners and leaders across Ticketmaster. Reporting directly to the HR Operations Manager, the HR Operations Lead will assist employees and managers on a variety of employee and/or contingent worker life-cycle processes and services. This position will act as a primary point of contact for HR-related requests. The role requires the ability and willingness to complete daily tactical responsibilities and work with a variety of organizational & people-related issues. This individual will focus on enforcing compliance and reducing liability risks while establishing effective communication between HR, the business, and service teams.

WHAT YOU WILL BE DOING

• Support and facilitate the transition of HR operational activities in the Latam region from the HR business partner team into the central HR Shared Services group in partnership with the regional team and the HR Operations Manager
• Facilitate local onboarding and induction for new hires in the Latam region and globally whenever required
• Draft employment contracts and job change letters for distribution to the employee.
• Oversee the parental leave function including benefit management.
• Execute the one-time payments and distribute details for payroll processing.
• Serve as a contact and resource for employees globally, and answer queries regarding HR programs, policies, resources and procedures throughout the employee lifecycle from onboarding to exit
• Partner with managers to prepare and process employment changes (HRIS transactions) for staff, interns and contingent workers related to events such as hiring, onboarding, immigration requests, termination, leaves, transfers, or promotions, etc
• Partner closely with the HR leadership team to ensure consistent implementation of processes and programs
• Problem solves on a variety of issues where analysis of situations or data requires a review of identifiable factors; exercises judgment within defined procedures and practices to determine appropriate action
• Champion process and systems optimization by analyzing fallouts and making recommendations for streamlining and improvement
• Serve as a consultant to HR and the business to assess and make recommendations in relation to HR issues; partner closely with HR and the business to consult on appropriate decisions for status changes.
• Collaborate with HR leaders to plan for, deploy, and ensure compliance with cyclical employee programs (performance management, promotions, talent reviews, training, social events etc.)
• Perform data audits out of our HRIS system (Workday); responsible for all data integrity audits/metrics weekly, biweekly, monthly, quarterly and/or annually
• Provides backup reporting support to the People Analytics team with people-related reports and metrics (including pulling data, organizing, analyzing, and preparing for reporting out)
• Coordinate and execute organization-wide changes, such as reorgs, mergers and acquisitions, et.
• Assist with projects related to streamlining business processes and implementing new HR systems; performs research and analysis and provides recommendations

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven HR experience either as an HR operations lead or generalist, within a large global business preferred
• Strong understanding of labor law principles, market practices, and regulations on pay, benefits, and safety, with the ability to identify when local legal expertise is needed.
• Strong attention to detail, accuracy, and data integrity while dealing with confidential information
• Ability to communicate complex processes and solutions while maintaining a professional and courteous demeanor
• Proven ability to succeed in a fast-paced, flexible, somewhat unstructured, service-oriented environment
• Ability to work independently with minimal supervision, exercise discretion, prioritize and multi-task in a highly dynamic environment
• Ability to be agile and navigate change
• Proficiency in using HRIS and related systems, Workday preferred
• High proficiency using Microsoft Office applications (PowerPoint, Word, Outlook) required
• Is a whiz at Microsoft Excel and is able to analyze large sets of data with strong skills in vlookups, pivot tables and various formulas

YOU (BEHAVIOURAL SKILLS)

• Ability to influence stakeholders and build relationships at all levels of the organization
• Ability to work "hands-on" and willingness to "roll up your sleeves" to get things done
• Strong problem solving and critical thinking skills while exercising sound judgment
• Ability to modify and adjust individual approach and delivery to fit specific situations
• Self-motivated and self-disciplined
• Excellent verbal, written and interpersonal communication skills
• Excellent English and Spanish skills
• Excellent customer service skills
• Has a strong Business acumen.
• Ability to self-initiate
• Ability to establish and maintain effective working relationships
• Ability to always maintain confidentiality, handle personnel matters effectively, and

handle employee inquiries with sensitivity, tact and diplomacy

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.