Customer Success Associate

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We're building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do
We're looking for a Customer Success Analyst to help Clara deliver a world-class experience for our clients across Latin America. In this role, you'll work closely with new and existing customers to ensure they're fully onboarded, supported, and positioned for long-term success with Clara's spend management solutions.

This is a client-facing role where your ability to communicate clearly, organize effectively, and build trusted relationships will directly impact client satisfaction and retention.

You will:

• Support onboarding for new clients, ensuring a smooth and efficient go-live process

• Build and maintain strong, long-term relationships with existing clients

• Help identify opportunities to deepen adoption or expand usage across accounts

• Collaborate with internal teams to analyze client portfolios and suggest growth strategies

• Serve as a trusted point of contact for customer questions, concerns, and support

• Contribute to client communications and campaigns alongside Sales and Marketing teams

• Assist in gathering and organizing data for sales reporting and forecasting

Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

• 2–3 years in a customer-facing role, ideally in a B2B environment

• Experience supporting client onboarding or managing implementation processes

• Strong organizational skills and attention to detail

• A proactive attitude with a willingness to learn quickly and adapt

• Ability to build client relationships with empathy and professionalism

• Working proficiency in Portuguese

• Professional working proficiency in English

Nice to haves

• Experience in financial services, banking, or insurance

• Familiarity with CRM tools like Hubspot or N8N

• Basic proficiency in Spanish or a desire to learn

• Interest in leveraging AI tools to improve workflows

• A good sense of humor

Why join Clara

At Clara, you'll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

• We're the leading B2B fintech for spend management in Latin America.

• Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.

• Passionate about making Latin America more prosperous and competitive.

• Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

• Product-led, high-talent-density culture — designed for builders who raise the bar.

• Proud of our open, inclusive, and values-driven environment.

What we believe in

• #Clarity. We say things clearly, directly, and proactively.

• #Simplicity. We reduce noise to focus on what really matters.

• #Ownership. We take responsibility and never wait to be told.

• #Pride. We build products and experiences we're proud of.

• #Always Be Changing (ABC). We grow through feedback, risk-taking, and action.

• #Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

• Competitive salary and stock options (ESOP) from day one

• Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

• Annual learning budget and internal accelerated development paths

• High-ownership environment: we move fast, learn fast, and raise the bar — together

• Smart, ambitious teammates — low ego, high impact

• Flexible vacation and hybrid work model focused on results

If you're ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara's Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

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