Technical Account Manager

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Technical Account Manager
Operations

Ebury Bank São Paulo Office - Hybrid: 4 days in the office, 1 day working from home per week
The Implementation Services Team is responsible for managing the technical relationships with API and complex Clients. This includes Clients using the Ebury API, those using open-banking (PSD2) and local and international standards (such as EBICS, SFTP or EDITRAN), those on custom implementations, and those using a mix of all of these. The team sits with Technology and interfaces with most other Ebury departments and teams, as well as directly with Clients. Reporting to the Implementation Services Manager, this role will take on a number of responsibilities within the team.

What You'll Do

• Ensure that API and complex implementations are running smoothly and Clients get an optimal onboarding and integration process;
• The role would suit individuals with Technical Backgrounds such as QA's, Automation Engineers or any other hands-on role who want to move into a more customer-facing role;
• Support the Sales Team and the Client in pre and post sales;
• Manage the Client's implementation throughout the lifecycle;
• Work with Operations and Security to ensure highest standards are met;
• Gather Requirements for enhancements and ensure Clients are using the latest and most appropriate functionality;
• Document requirements, analyse development or operational changes and present potential solutions to colleagues in Technology and Product;
• Execute the plans, monitor progress and adjust timelines or scope accordingly;
• Report progress and communicate updates to third parties and internally;
• Record videos, take part in webinars, and promote Ebury functionality in the community.

What You'll Need

• Minimum of two years previous experience in a technical role;
• Working with requirements documents, test cases, use cases, reporting;
• Experience of working on projects, problem solving & time management;
• Experience with APIs: SOAP XML / JSON, Postman, Jira;
• Host to host protocols like, SFTP;
• Ability to debug or review logs;
• Advanced English;
• Excellent communicator with highly developed written and interpersonal skills;
• Enjoys working in a multi-cultural and international environment with some Client visits;
• Self-starter able to work effectively in a dynamic and rapidly changing environment;
• Desirable: SWIFT MTXXX messaging, SEPA CAMT messaging; Payments industry experience; Open Banking AISP/PISP; Customer facing experience; Google Data Studio, Looker, SQL; Advanced Spanish.

Why Ebury?

• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• São Paulo Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury
You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.
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About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our
Women's Network
,
LGBTQIA+ Network
, and
Veterans Network
. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.