Player Support Specialist

1 dia atrás

Belo Horizonte, Brasil Bebeecustomer Tempo inteiro

Join our team of skilled professionals who deliver top-notch support to our players.We're a world-class organization committed to creating exceptional experiences for gamers.As a key member of our team, you'll be responsible for providing daily support to our players via various communication channels.You'll develop a deep understanding of our game features, events, and player activities to ensure accurate and knowledgeable responses.Additionally, you'll troubleshoot player issues, collaborate with internal teams, and maintain detailed documentation of player interactions.Our ideal candidate will have a minimum 4 years of experience in a customer support role, preferably in the iGaming industry.They should also possess strong verbal and written communication skills, proficiency in CRM tools, and excellent time management skills.We offer a unique opportunity to work in a fast-paced environment with a talented team.Our players are at the heart of everything we do, and we strive to provide them with an exceptional experience.If you're passionate about delivering world-class support and are eager to join a dynamic team, please submit your application.Responsibilities:Provide daily support to our players via various communication channelsDevelop a deep understanding of our game features, events, and player activitiesTroubleshoot player issues and collaborate with internal teamsMaintain detailed documentation of player interactionsAct as the voice of our players and communicate their feedback to relevant departmentsAssist with onboarding new players and help them learn the gameIdentify playing patterns and player behavior through analytical toolsCollaborate with other teams to provide promotional offers and inform players about new game featuresRequirements:Minimum 4 years of experience in a customer support role, preferably in iGamingPast experience in KYC and working with payments processorsExceptional verbal and written communication skillsProficiency in CRM tools and experience documenting interactionsStrong empathy and ability to listen attentivelyExcellent time management skills and ability to work flexible hours

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