Service Desk Manager
1 semana atrás
Responsibilities:As a Service Desk Manager, you will be responsible for strategically leading the technical support operation, ensuring service excellence, alignment with client objectives, and continuous team development. Your main activities will include:Strategic management of the Service Desk operationActing as an escalation pointResource planning and allocationPerformance indicator analysis (KPIs and SLAs)Client relationship managementPeople managementGovernance and complianceOperational risk managementBudget and cost control of the operationProcess definition and reviewRequirements and Qualifications:Proven experience in managing Service Desk operations in complex and multicultural environmentsStrong knowledge of frameworks and tools such as ITIL, Service Now, and ITSMStrong leadership, communication, and decision-making skillsExperience in managing leadersFluency in Portuguese and English (advanced level for conversation and presentations)Ability to work under pressure and manage multiple prioritiesStrategic mindset and results-oriented approach
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Cs Desk Manager
2 semanas atrás
Ituiutaba, Brasil Playtech Tempo inteiroAbout PlaytechFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2 B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.As the gaming...
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Risk Desk Manager
2 semanas atrás
Ituiutaba, Brasil Playtech Tempo inteiroAbout PlaytechFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2 B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging, and entertaining gaming experience.As the gaming...
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Service Desk Analyst
2 semanas atrás
Ituiutaba, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
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Analista De Service Desk Jr
1 semana atrás
Ituiutaba, Brasil Stefanini Brasil Tempo inteiroSomos a maior multinacional brasileira e estamos entre as 100 maiores empresas de TI do mundo. Estamos presentes em 41 países com mais de 30 mil colaboradores. A Stefanini tem como principal objetivo auxiliar os clientes a encontrar, por meio de soluções personalizadas, a maneira ideal para alcançar seus desafios, impulsionando a inovação digital. E...
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Service Desk Bilingue
2 semanas atrás
Ituiutaba, Brasil Tata Consultancy Services Tempo inteiroVenha para uma das maiores empresas de Serviços IT do mundo!! Aqui você pode transformar sua carreira!Por que fazer parte da TCS? Aqui na TCS acreditamos que as pessoas fazem a diferença, por isso vivemos uma cultura de aprendizado ilimitado cheio de oportunidades de melhorias e desenvolvimento mútuo. O cenário ideal para expandir ideias através das...
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Analista De Service Desk
2 semanas atrás
Ituiutaba, Brasil Forvis Mazars No Brasil Tempo inteiroSua Jornada ConoscoAqui, você terá a chance de trabalhar com um time de alto nível atendendo clientes globais, construindo conexões valiosas e evoluindo suas habilidades e competências. Oferecemos programas de treinamento focados no seu crescimento e qualificação, programas de desenvolvimento & performance e um ambiente que promove a excelência e...
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Analista De Service Desk
2 semanas atrás
Ituiutaba, Brasil Hcltech Tempo inteiroAnalista de Service Desk (INGLÊS), HCLTech Leopoldo/RS (Presencial) / Analista de Service Desk (INGLÊS) / IntegralSomos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de...
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Global It Service Desk Analyst
Há 4 dias
Ituiutaba, Brasil Kynetec Tempo inteiroKynetec is the global leader in agricultural and animal health market insights. We have a long history of market research expertise, specialising in animal health and nutrition, crop protection, farm machinery and equipment, seed/biotech and fertilisers.Backed by a team of more than 850 market researchers, interviewers, data analysts, marketing scientists,...
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Analista De Service Desk Trilingue
2 semanas atrás
Ituiutaba, Brasil Hcltech Tempo inteiroAnalista de Service Desk (INGLÊS), HCLTech Leopoldo/RS (Presencial) / Analista de Service Desk (INGLÊS) / IntegralSomos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de...
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It Service Desk Analyst
1 semana atrás
Ituiutaba, Brasil Ltimindtree Tempo inteiroLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro...
