Account Manager

It's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world.As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.We are looking for a proactive and customer-oriented Account Manager to engage with our high-value player base, offering a unique and tailored experience to our most valued customers.This role focuses on building strong relationships with high-value players, understanding their preferences, and providing an outstanding gaming experience that fosters loyalty and engagement.You will be their main point of contact, ensuring they feel valued and supported in every interaction.This position is based in the São Paulo, Porto Alegre or Goiânia.We are looking for someone who :Is a native Brazilian speaker with English at a business proficiency level;Is passionate and knowledgeable about sports;Is eager to drive continuous improvement, flexible to challenge Issues/opportunities;Has a proven track record of cross-channel marketing campaigns;Have previous experience in account management or customer relations within iGaming, hospitality, or related field;Strong communication and interpersonal skills;Proactive and solution-driven mindset with a passion for providing exceptional service;Willingness to attend events and meet clients as needed.What you'll be doing:Portfolio Management: Manage and enhance relationships with high-value players, ensuring top-notch service, responsiveness, and a highly personalized experience.Personalized Communication: Engage in consistent, customized communication to understand and cater to each player's gaming preferences and needs.Event Engagement: Organize and attend exclusive events with players, creating memorable experiences to reinforce customer loyalty.Player Experience Optimization: Use player data to proactively suggest features, bonuses, or games that align with their preferences and play styles.Daily Account Monitoring: Monitor high-value accounts to identify trends or opportunities for deeper engagement, always striving for a seamless player experience.Internal Collaboration: Work closely with all internal departments to address player needs and ensure service excellence.About Superbet GroupSuperbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide.Established in ****, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.Superbet's ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience.Across international markets, the Group's global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.Global Recognition and StandardsIn ****, Blackstone Inc., the world's largest private equity firm, recognized Superbet's vision and achievements with a strategic minority investment of €175 million.In ****, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).