Customer Service Vendor Business Manager
Há 5 dias
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stageResponsible for the selection, evaluation, and contract negotiation of outsourcing service providers. Ensure supplier compliance, regularly assess their performance, and optimize collaboration models. Establish and maintain long-term cooperative relationships with outsourcing partners.Business Needs and Resource PlanningDevelop outsourcing service strategies and resource plans based on business needs. Ensure the human resources and skills of the outsourcing team align with business objectives.Performance Monitoring and ImprovementMonitor key performance indicators (KPIs) and the rationality of resource grading for the outsourcing team. Regularly analyze data, identify issues, and drive improvements.Budget and CollaborationAnalyze the operational benefits achieved by outsourcing providers to ensure cost-effectiveness is maximized. Assist the operations team in reaching favorable service expenditures and returns with outsourcing providers, fostering strong collaboration.Cross-Department CollaborationWork closely with internal teams (e.g., operations, training, quality control) to ensure process consistency. Support product and system optimization by providing business needs and feedback.Education BackgroundBachelor's degree or higher, preferably in Business Administration, Operations Management, or a related field.Work ExperienceAt least 2 years of relevant experience in outsourcing customer service business management. Familiar with the operational models of customer service centers and outsourcing service management processes.Core CompetenciesStrong project management, communication, and negotiation skills.Proficient in data analysis with the ability to drive data-driven decision-making.Excellent teamwork and cross-departmental collaboration skills.Fluent in English (reading, writing, speaking, and listening).HighlightsFast-paced business growth with huge potential. Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.
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Ituiutaba, Brasil Keeta Tempo inteiroWe're Hiring: Customer Service Manager of Business Process Innovation! !Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery...
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Program Manager
Há 5 dias
Ituiutaba, Brasil Keeta Tempo inteiroWe're Hiring: Program Manager - Customer Service Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
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Customer Success Manager
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Ituiutaba, Brasil Headoffice Tempo inteiroRemoto | HeadOffice.ai – San Francisco Sobre a posição A HeadOffice.ai , empresa americana líder em Agentes de Inteligência Artificial para franquias e PMEs, está em expansão acelerada e busca um(a) Customer Success Manager (Enterprise) para atuar diretamente com grandes contas (Enterprise) no Brasil.Esta é uma posição estratégica, com impacto...
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Bpo Vendor Manager
Há 3 dias
Ituiutaba, Brasil Keeta Tempo inteiroAbout KeetaKeeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: "We help people eat better, live better." Guided by this principle, we bring innovation and technology to the global stage....
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Há 5 dias
Ituiutaba, Brasil Optiviq Inc. Tempo inteiroOPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of Opti Vision TM, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique environment that...
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Business Development Manager
2 semanas atrás
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Financial Services Manager
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Technical Customer Success Manager
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Associate Management Consultant
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Customer Success Manager
Há 5 dias
Ituiutaba, Brasil Headoffice.Ai Tempo inteiroRemoto | Head Office.ai – San Francisco Sobre a posição A Head Office.ai , empresa americana líder em Agentes de Inteligência Artificial para franquias e PMEs, está em expansão acelerada e busca um(a) Customer Success Manager (Enterprise) para atuar diretamente com grandes contas (Enterprise) no Brasil. Esta é uma posição estratégica, com impacto...
