Country Operations Manager

Country Operations Manager – LATAM
Location:
Brazil/ Remote
Job Type:
Full-time contract
About Trantor Inc
Trantor Inc. is a global technology services and consulting company headquartered in Palo Alto, California, with delivery centers across the USA, Canada, and India. We partner with Fortune 500 companies and high-growth enterprises to drive digital transformation through Product Engineering, Cloud Enablement, Data & AI Solutions, Automation, and Customer Success Services. At Trantor, we thrive in a collaborative, agile, and people-first environment.
Why Join Trantor?
Trantor offers the opportunity to work on diverse, cutting-edge projects in a culture that values innovation, continuous learning, and collaboration. Enjoy the flexibility of a remote role while contributing to impactful initiatives in a truly global organization.
About the Opportunity
We are seeking an experienced and results-driven
Country Manager
to lead our LATAM operations. This role is
80% operations-focused , with responsibility for
resource management, workforce planning, employee engagement, and strategic growth . The remaining
20% requires technical acumen —the ability to confidently engage in technical discussions with clients and to provide credible oversight of delivery.
The ideal candidate must have a
proven track record in managing and scaling IT/Tech teams , driving operational excellence, and cultivating high-performing cultures. They should demonstrate measurable success in
optimizing performance, improving retention, and building trusted, long-term relationships with both customers and stakeholders .
What's Exciting About This Role?
Lead and shape our entire LATAM operation, with the autonomy to make high-impact decisions.
Build and inspire a high-performing, multicultural team while forging strong client relationships.
Play a pivotal role in driving operational excellence and market presence.
Work in a fast-paced, global environment where your ideas are implemented, not just discussed.
Key Responsibilities
People & Resource Management
Oversee all local resources to ensure productivity and quality.
Track and manage the hiring pipeline, ensuring timely recruitment and smooth onboarding.
Monitor attrition rates and implement proactive retention strategies.
Drive employee satisfaction through engagement programs, career development, and feedback channels.
Stakeholder & Customer Engagement
Build and maintain strong relationships with key stakeholders and customers working with our resources.
Act as the primary liaison for client needs and service excellence.
Represent the company at local and regional events, forums, and customer meetings.
Operational Leadership & Strategic Growth
Lead daily operations, ensuring efficiency and compliance with corporate policies.
Collaborate with HR, Finance, and other teams for smooth cross-functional workflows.
Monitor performance metrics and provide updates to regional/global leadership.
Adapt and execute market-specific strategies aligned with global objectives.
Financial & Market Insight Contribution
Support budget planning, resource allocation, and cost optimization.
Provide market intelligence to guide strategic decisions.
Key Qualifications & Skills
Experience: 8–12 years in senior leadership or country management, preferably in [relevant industry].
People Management: Proven success in team leadership, workforce planning, and retention improvement.
Stakeholder Engagement: Strong track record in building trusted client and partner relationships.
Strategic & Operational Skills: Ability to turn business objectives into actionable operational plans.
Communication: Must have fluency in English (written and spoken); Spanish proficiency is an advantage.
Technical Skills: Familiarity with CRM systems, business management tools, and performance reporting platforms.
Why Join Us?
Strategic leadership role with direct impact on our LATAM operations
Competitive remuneration (salary only)
Work within a global and fast-growing organization
Friendly, supportive, positive, and professional team of experts
Multicultural and diverse environment
Full-time employment
Remote work conditions