Business Operations Manager

Há 6 dias

Fortaleza, Ceará, Brasil beBeeCustomerFocus Tempo inteiro R$38.400 - R$50.600
Job Overview

The primary function of this role is to supervise and manage daily operations, ensuring the delivery of exceptional customer service standards.

Main Responsibilities:
  • To proactively address shift-related issues, including tardiness and customer complaints, by implementing effective solutions.
  • Maintain a customer-centric approach, prioritizing their satisfaction above all else.
  • Perform daily administrative tasks and adhere to high standards of cleanliness and sanitation.
  • Evaluate and enforce company policies and procedures.
  • Demonstrate professional behavior and treat colleagues with respect and dignity.
Essential Skills and Qualifications:
  • Train staff in restaurant operations, covering POS systems and front-of-house duties.
  • Develop strong communication skills to effectively interact with hourly associates and provide adequate support during normal operating hours.
  • Prior experience in the restaurant industry is required for success in this position.

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