Educational Technology Support Associate

Há 4 dias

Belo Horizonte, Brasil Graded - The American School Of São Paulo Tempo inteiro

Educational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms.This role ensures that the school community experiences consistent, reliable, and user-friendly interactions with technology that enhances teaching, learning, and communication.Working closely with the ICT Department and the Student Growth & Performance team, the Associate provides hands-on support, troubleshooting, training, and resources to empower users with the tools they need.The successful candidate will be a service-oriented problem solver who can translate technical concepts into clear guidance, respond with patience and optimism, and anticipate technology needs across the school community.Principle Duties and Responsibilities Community & User Support Serve as the first point of contact for faculty, staff, students, and families needing assistance with educational software, apps, and platforms.Provide timely troubleshooting and solutions for common technical issues related to instructional technology tools.Support students and families with technology access, including account setup, login issues, and navigation of school platforms.Maintain strong communication with divisional offices and departments to understand technology needs and respond proactively.Faculty & Staff Support Assist teachers in setting up and using educational applications, including LMS platforms, assessment tools, and communication systems.Provide training and quick reference materials to help educators maximize instructional technology.Partner with divisional leadership and administrative assistants to streamline processes such as attendance, reporting, and grade management within school platforms.Help ensure consistency and accuracy of data between educational software and core school systems.Technology Integration & Coordination Collaborate with the ICT Department to align user support with system management, security, and updates.Monitor and troubleshoot data flows between core systems and third-party tools, escalating issues when needed.Contribute feedback from the community to guide improvements in system usability and integrations.Training & Communication Develop and deliver training sessions, workshops, and digital guides tailored to faculty, staff, students, and families.Communicate technology policies and best practices in clear, accessible language.Promote a positive culture of technology use that emphasizes empowerment, confidence, and ease of access Certifications and Education Bachelor's degree in education, information systems, instructional technology, or related field Experience Experience providing user support, training, or customer service.Desired Previous experience in a school or educational technology support role.Familiarity with integration processes between core systems and third-party applications.Knowledge, Skills and Abilities Bilingual (English/Portuguese).Demonstrated proficiency with educational software, platforms, and digital tools (experience with PowerSchool, Google Workspace, and LMS platforms preferred).Strong communication skills with the ability to explain technical concepts to non-technical audiences.Strong organizational and problem-solving skills.Knowledge of common reporting and analytics tools used in education.- desired

  • Educational Project Service Leader

    Há 2 dias

    Belo Horizonte, Brasil Open English Tempo inteiro

    We are looking for an Educational Project Service Leader with experience and passion for team management.Your mission will be to ensure that our strategic clients—private, public, and government educational projects, both nationally and internationally—achieve their goals, providing them with the support and guidance necessary for each initiative to...

  • Information Technology Support Engineer

    Há 2 dias

    Belo Horizonte, Brasil Teceze Tempo inteiro

    Job Title: On-Site IT Support Engineer Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.The engineer will...

  • Information Technology Support Engineer

    Há 4 dias

    Belo Horizonte, Brasil Teceze Tempo inteiro

    Job Title: On-Site IT Support Engineer Location : Sao paulo Brazil (Onsite) Duration : 3 months Contract (extendable) Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.This role ensures smooth IT operations, continuity of services, and timely...

  • Operations Associate

    Há 6 dias

    Belo Horizonte, Brasil Trivium Group Tempo inteiro

    ??Operations Associate (Entry-Level Project Coordinator / Junior PM)???? 100% Remote | ? Full-Time | ?? Work with a Global TeamJoin our award-winning team!Ranked #170 on the Inc. **** list and a Clutch Award-winning agencyWe're hiring an Operations Associate (ideal for someone with experience as a Project Coordinator, Admin Support, or Junior Project...

  • Support Engineering Manager

    1 semana atrás

    Belo Horizonte, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform,...

  • Class Coordinator

    Há 4 horas

    Belo Horizonte, Brasil Opit - Open Institute Of Technology Tempo inteiro

    JoinOPIT - Open Institute of Technology , an EU-accredited Higher Education Institution revolutionizing computer science education. We offer modern, competence-based, online BSc and MSc degrees in Computer Science, AI, Data Science, Cybersecurity, and Digital Business all taught in English.We're seeking for aClass/Program Coordinatorto support our online BSc...

  • Technical Sales Associate, Latam

    3 semanas atrás

    Belo Horizonte, Brasil Okeanos Tempo inteiro

    **Location**: Brazil:Porto Alegre - Rio Grande do SulFlorianopolis/Blumeau/Joinville - Santa CatarinaCuritiba/Maringa - ParanaSao Paulo/Ribeirao Preto/Presidente Prudente/Campinas - Sao PauloBelo Horizonte/Juiz de Fora - Minas GeraisRio de Janeiro - Rio de JaneiroOR Argentina**About Okeanos Group, LLC.**We, the people of the world, are linked by one global...

  • Onsite Video Support Technician

    Há 6 dias

    Belo Horizonte, Brasil Hewlett Packard Tempo inteiro

    This role is onsite client in Belo Horizonte - MG **Job Summary** **Responsibilities** - Provide support for a customer’s video conferencing events/meetings. - Ensure conference rooms are functional and ready for video calls and events. - Monitor customer meetings and resolve any issues that arise. - Provide support for customer's boardroom meetings. -...

  • Tech Support Expert

    Há 5 horas

    Belo Horizonte, Brasil Bebeecybersecurity Tempo inteiro

    We are seeking a highly skilled IT professional to join our team.As an IT Specialist, you will play a key role in ensuring the smooth operation of our digital systems.Key ResponsibilitiesInstall, configure and maintain computer hardware, software, systems and networks for all employees, both onsite and remote.Serve as the first point of contact for internal...

  • Customer Support Specialist

    2 semanas atrás

    Belo Horizonte, Brasil UserGuiding Tempo inteiro

    We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.What you’ll doHandle support requests through live chat, video call and other channels, ensuring...