Educational Technology Support Associate

Há 3 dias

Belo Horizonte, Brasil Graded - The American School Of São Paulo Tempo inteiro

Educational Technology Support Associate Analista de Suporte em Tecnologia Educacional Primary Purpose of the Position The Educational Technology Support Associate supports faculty, staff, students, and families in effectively accessing and navigating educational software, applications, and platforms.
This role ensures that the school community experiences consistent, reliable, and user-friendly interactions with technology that enhances teaching, learning, and communication.
Working closely with the ICT Department and the Student Growth & Performance team, the Associate provides hands-on support, troubleshooting, training, and resources to empower users with the tools they need.
The successful candidate will be a service-oriented problem solver who can translate technical concepts into clear guidance, respond with patience and optimism, and anticipate technology needs across the school community.
Principle Duties and Responsibilities Community & User Support Serve as the first point of contact for faculty, staff, students, and families needing assistance with educational software, apps, and platforms.
Provide timely troubleshooting and solutions for common technical issues related to instructional technology tools.
Support students and families with technology access, including account setup, login issues, and navigation of school platforms.
Maintain strong communication with divisional offices and departments to understand technology needs and respond proactively.
Faculty & Staff Support Assist teachers in setting up and using educational applications, including LMS platforms, assessment tools, and communication systems.
Provide training and quick reference materials to help educators maximize instructional technology.
Partner with divisional leadership and administrative assistants to streamline processes such as attendance, reporting, and grade management within school platforms.
Help ensure consistency and accuracy of data between educational software and core school systems.
Technology Integration & Coordination Collaborate with the ICT Department to align user support with system management, security, and updates.
Monitor and troubleshoot data flows between core systems and third-party tools, escalating issues when needed.
Contribute feedback from the community to guide improvements in system usability and integrations.
Training & Communication Develop and deliver training sessions, workshops, and digital guides tailored to faculty, staff, students, and families.
Communicate technology policies and best practices in clear, accessible language.
Promote a positive culture of technology use that emphasizes empowerment, confidence, and ease of access Certifications and Education Bachelor's degree in education, information systems, instructional technology, or related field Experience Experience providing user support, training, or customer service.
Desired Previous experience in a school or educational technology support role.
Familiarity with integration processes between core systems and third-party applications.
Knowledge, Skills and Abilities Bilingual (English/Portuguese).
Demonstrated proficiency with educational software, platforms, and digital tools (experience with PowerSchool, Google Workspace, and LMS platforms preferred).
Strong communication skills with the ability to explain technical concepts to non-technical audiences.
Strong organizational and problem-solving skills.
Knowledge of common reporting and analytics tools used in education.
- desired

  • Associate Linux Support Engineer

    4 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Canonical Tempo inteiro

    Overview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon...

  • Educational Project Service Leader

    Há 2 dias

    Belo Horizonte, Brasil Open English Tempo inteiro

    We are looking for an Educational Project Service Leader with experience and passion for team management.Your mission will be to ensure that our strategic clients—private, public, and government educational projects, both nationally and internationally—achieve their goals, providing them with the support and guidance necessary for each initiative to...

  • Customer Service Leader

    Há 3 dias

    Belo Horizonte, Brasil Open English Tempo inteiro

    We are looking for an Customer Service Leader (Educational Projects) with experience and passion for team management.Your mission will be to ensure that our strategic clients—private, public, and government educational projects, both nationally and internationally—achieve their goals, providing them with the support and guidance necessary for each...

  • Associate Linux Support Engineer

    3 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Canonical Tempo inteiro

    Overview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon...

  • Associate Linux Support Engineer

    3 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Canonical Tempo inteiro

    OverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon...

  • Treinador Educacional Júnior

    2 semanas atrás

    Belo Horizonte, Brasil Amorim Tempo inteiro

    AMORIM is a consultancy specialized in International Solutions, providing for individuals and businesses who believe in a world without borders. We offer services related to international law, immigration, international tax, investor advisory and international business. We are looking for a proactive and committed professional to join our team as a **Junior...

  • Academic Program Associate

    1 semana atrás

    Belo Horizonte, Brasil Worlded School Tempo inteiro

    ****IMPORTANT**** Qualification: Entry-Mid (3yrs+) English: Fluent Contract: PJ Compensation: Salary + Bonus, depending on experience.Location: Hybrid – 3+ days on-site in São Paulo (Zona Sul); availability for nationwide travel (evenings/weekends as needed).********************** Academic Program Associate About Us Our company is an established education...

  • Information Technology Support Engineer

    1 dia atrás

    Belo Horizonte, Brasil Teceze Tempo inteiro

    Job Title: On-Site IT Support Engineer Overview We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.The engineer will...

  • Technology Project Manager

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil beBeeProject Tempo inteiro R$70.000 - R$120.000

    Project Manager - Technology ExpertWe are seeking a skilled Project Manager to lead technology-based initiatives. As the key support for project management and execution, you will work closely with cross-functional teams and stakeholders to drive results.Responsibilities include:Leading planning, execution, and monitoring of medium to high-complexity...

  • Support Engineering Manager

    1 semana atrás

    Belo Horizonte, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our...