Junior Customer Success Analyst
Há 7 dias
**Company Overview****Dadosfera** is transforming the data landscape with a platform that delivers advanced Data, AI, and Analytics capabilities—previously available only to tech giants like Meta, Amazon, Alphabet, and Microsoft—into the hands of small and medium-sized businesses.By democratizing access to these technologies, we empower our clients to accelerate business opportunities through AI-powered Data Apps.Our platform minimizes the time spent on cloud management and streamlines the entire data lifecycle—from collection and exploration to processing and interaction—allowing clients to focus on their business goals.Built on a high-growth SaaS model, Dadosfera offers tailored solutions that meet real business needs.What sets Dadosfera apart is our innovative focus on speed, scalability, and flexibility, combining big data storage with advanced analytics to drive strategic decision-making.Leveraging years of experience with data platform implementations on foreign public clouds, we now deliver a cost-effective, locally adapted solution tailored for both Brazilian and global markets.By blending deep expertise with localized infrastructure, Dadosfera provides a powerful, efficient tool that optimizes corporate data management and drives data-driven transformation.**About the Job**At Dadosfera, we tailor our projects to meet each client's specific needs, delivering true IMPACT wherever we go.As a Junior Customer Success (CS) Analyst, you will ensure a seamless and positive experience for our clients, guiding them through their journey with Dadosfera and helping them maximize the platform's capabilities.**Responsibilities**- Provide exceptional support to clients, building trust and ensuring a high-quality experience.- Collaborate with Product, Technology, and other teams to resolve client issues efficiently.- Conduct client training sessions and maintain active, high-touch relationships with B2B clients.- Monitor client onboarding and implementation, utilizing CSAT and Health Score metrics.- Anticipate client needs, minimize friction, and ensure a smooth overall experience.- Identify upsell and cross-sell opportunities to enhance client engagement and satisfaction.**Minimum Qualifications**- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.- 2+ years of client support experience, preferably in Customer Success.- Strong interpersonal and communication skills.- Ability to work independently and in collaboration with stakeholders.- Results-oriented with a proactive, hands-on approach.**Preferred Qualifications**- Advanced English proficiency.- Experience working at tech startups.- Background in Data & Analytics.- Academic training in Computer Science, Statistics, Mathematics, Engineering, or related fields.
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