Revenue Operations Analyst
1 semana atrás
Job DescriptionWhat you'll do:Zendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team.
A successful candidate will be a self starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment.
The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.
Responsibilities:Partner with sales reps to teach best practices and help prepare large and/or strategic deals for management reviewServe as a trusted advisor to guide sales reps through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policiesConsult sales on nonstandard deal structures, pricing models, and commercial termsProvide ticketing support for all Sales, Billing and Provisioning related issues from internal and external customersEnsure the billing system reflects correct information for each customer according to contract termsDrive proactive communication with internal business partners such as: Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptionsEnsure SOX compliance by assisting and preparing monthly/quarterly AR close itemsSupport ad-hoc reporting and projects focusing on process improvement and automation Requirements:Bachelor's degree in Business or Finance2+ years of experience working with, supporting, and advising Sales and other cross-functional teamsFlexibility with schedule due to end of month/quarter demandsStrong communication and documentation skillsEnergetic, dedicated, and self-drivenAbility to work independently within a team environmentExperience with SaaS subscription billing modelFamiliarity with basic accounting concepts and principlesAnalytical skills and experience with contract management Experience working with G-Suite Sheets, Docs, and SlidesExperience with Salesforce (SFDC), Salesforce CPQ and Zuora a plusFamiliarity with Brazil taxes and local billing (BRL)Fluent in English
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