Remote Customer Experience Specialist

Há 10 horas


Curitiba, Brasil Bebeecustomersupport Tempo inteiro

Our organization focuses on developing user-friendly products that cater to customer needs.We have a global presence with millions of registered users, supporting multiple languages in our applications.This is a full-time remote role for a Customer Specialist who will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction.The ideal candidate will possess fluency in English & Spanish, excellent written and verbal communication skills, and experience in customer-facing roles.Key responsibilities include delivering high-quality customer service via live chat, email, and WhatsApp, accurately documenting customer feedback, and assisting the Product Manager in analyzing customer needs and issues.Required skills and qualifications:Fluency in English & SpanishCustomer Satisfaction and Support experienceInterpersonal Skills and Communication abilitiesExcellent written and verbal Communication skillsProblem-solving abilitiesAttention to detailThe successful candidate will thrive in an environment where they can utilize their skills to deliver exceptional customer experiences.
They will also contribute to improving services by analyzing customer feedback.Benefits of this role include working remotely and collaborating with a global team.


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