
Technical Support Specialist
Há 9 horas
About Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses.
We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling clinical founders and digital health startups to move fast.
If you're excited by the intersection of healthcare and technology, and love solving operational problems at scale, we'd love to hear from you.About the RoleWe are looking for a Technical Support Specialist to join our growing Customer Support (CS) team.
This role is essential to ensuring smooth daily operations and delivering timely, accurate support to our subscribers, account managers, and engineering team.You will work directly with internal teams and external customers, helping resolve issues, reroute orders, and manage error queues.
As we expand to new markets and increase order volume, this position plays a critical role in reducing errors, improving customer experience, and ensuring operational efficiency.Requirements Strong problem-solving and communication skills.
Ability to handle high query volumes with accuracy and speed.
Tech-savvy with an eagerness to learn new tools and systems.
Detail-oriented with strong organizational skills.
Prior customer support, technical support, or telehealth experience is a plus, but not required.
Key Responsibilities Answer subscriber questions (600–700 queries daily) with accuracy and efficiency.
Fix errors in the CS-tool queue (e.g., pre- or post-prescription order issues).
Reroute orders between pharmacies based on delays, account manager requests, or other needs.
Assist account managers with CS-related requests (limited system access).
Report recurring issues to developers and follow up on resolution progress.
Support engineers with CS-related tasks such as lost or canceled orders, prescription errors, and questionnaires.
What You'll Do After Training Respond to subscriber inquiries in a timely and professional manner.
Assist with resolving errors in the queue to ensure smooth operations.
Growth Opportunities Performance review after 3 months with the chance to move to a higher tier role.
Gain experience working directly with top telehealth experts in the U.S. Develop specialized expertise in the telehealth sector.
Clear path for career growth in technical support and operations.
BenefitsFully remote21 days pto should be submitted 1 month in advance (requests can be denied based on workload)
-
Technical Support Specialist
Há 3 dias
Brasília, Distrito Federal, Brasil beBeeSupport Tempo inteiro R$44.000 - R$73.000Job OverviewThe role encompasses providing expert-level technical support to clients, overseeing their requests, and ensuring high client satisfaction through timely and effective problem resolution.Assist clients with technical issues via email, ticketing systems, and live chat, prioritizing efficiency and customer experience.Manage help desk tickets...
-
Multilingual Technical Support Specialist
2 semanas atrás
Brasília, Distrito Federal, Brasil beBeeSupportConsultant Tempo inteiro US$5.000 - US$10.000Technical Support Consultant Job OpportunityWe are seeking an experienced Technical Support Consultant to join our team. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to work effectively in a fast-paced environment.Job Responsibilities:Provide technical support via calls, chats, and emails to...
-
Brasília, Distrito Federal, Brasil beBeeElectrotechnical Tempo parcial US$35.000 - US$55.000Job Title: Electrotechnical Support SpecialistRole Overview:We are seeking a part-time Electrotechnical Support Specialist to join our team. In this role, you will provide technical support to customers via calls and emails.Your primary responsibility will be to resolve technical issues, gather data, and maintain updated records of failures, maintenance...
-
Senior Technical Support Specialist
1 dia atrás
Brasília, Brasil beBeeTechnicalExpert Tempo inteiroAbout Singular Singular is the next-gen attribution and marketing analytics platform. It empowers marketers with actionable insights from previously siloed data. The company aggregates and normalizes campaign data from thousands of channels, connects it with lower-funnel attribution, and delivers ROI measurement across every touchpoint. The Role: We're...
-
Brasília, Brasil TP Tempo inteiroJoin the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity What do we need?...
-
Brasília, Brasil TP Tempo inteiroJoin the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists!We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity!What do we need?Previous...
-
Application Support
Há 6 dias
Brasília, Brasil Parexel Tempo inteiroWe are looking for a dedicated IT Support Specialist to join our team. Excellent communication and problem-solving skills are essential, as you will be working with a diverse group of users with varying levels of technical/business expertise. **Fully remote position**. **Key Accountabilities**: - Actively work with one or more functional areas within...
-
Brasília, Distrito Federal, Brasil buscojobs Brasil Tempo inteiroOverview The Division : OPTIVIQ Inc. with roots in the Pulp & Paper Industry for nearly 40 years, holding the exclusive global license for the distribution and support of OptiVision, a leading software solution for managing complex manufacturing processes. Owned by Constellation Software Inc., a global leader in vertical market software, we offer a unique...
-
Software Support Specialist
Há 7 dias
Brasília, DF, Brasil Incrementum Tempo inteiro**Job description** Our Client is a fast-growing software company looking for a new **Software Support Specialist **! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience. **What You’ll Be Doing**: - Work directly with customers to help them configure web based software - Resolve technical...
-
Brasília, Brasil TP Tempo inteiroJoin the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists! We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity! What do we...