Customer Success Associate

Ready to accelerate your career?Clara is the fastest-growing company in Latin America.We've built the leading solution for companies to make and manage all their payments.We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.We're building the financial infrastructure that powers high-performing organizations across the region.We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.What you'll doWe're looking for a Customer Success Analyst to help Clara deliver a world-class experience for our clients across Latin America.In this role, you'll work closely with new and existing customers to ensure they're fully onboarded, supported, and positioned for long-term success with Clara's spend management solutions.This is a client-facing role where your ability to communicate clearly, organize effectively, and build trusted relationships will directly impact client satisfaction and retention.You will:Support onboarding for new clients, ensuring a smooth and efficient go-live processBuild and maintain strong, long-term relationships with existing clientsHelp identify opportunities to deepen adoption or expand usage across accountsCollaborate with internal teams to analyze client portfolios and suggest growth strategiesServe as a trusted point of contact for customer questions, concerns, and supportContribute to client communications and campaigns alongside Sales and Marketing teamsAssist in gathering and organizing data for sales reporting and forecastingWho you areWe're looking for someone who meets the minimum requirements to be considered for the role.The preferred qualifications are a bonus, not a requirement.Must haves2–3 years in a customer-facing role, ideally in a B2B environmentExperience supporting client onboarding or managing implementation processesStrong organizational skills and attention to detailA proactive attitude with a willingness to learn quickly and adaptAbility to build client relationships with empathy and professionalismWorking proficiency in PortugueseProfessional working proficiency in EnglishNice to havesExperience in financial services, banking, or insuranceFamiliarity with CRM tools like Hubspot or N8NBasic proficiency in Spanish or a desire to learnInterest in leveraging AI tools to improve workflowsA good sense of humorWhy join ClaraAt Clara, you'll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.Who we areWe're the leading B2B fintech for spend management in Latin America.Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.Passionate about making Latin America more prosperous and competitive.Constantly innovating to build financial infrastructure that enables each of our customers to thrive.Product-led, high-talent-density culture — designed for builders who raise the bar.Proud of our open, inclusive, and values-driven environment.What we believe in#Clarity.We say things clearly, directly, and proactively.#Simplicity.We reduce noise to focus on what really matters.#Ownership.We take responsibility and never wait to be told.#Pride.We build products and experiences we're proud of.#Always Be Changing (ABC).We grow through feedback, risk-taking, and action.#Inclusivity.Every voice counts.Everyone contributes to our mission.What we offerCompetitive salary and stock options (ESOP) from day oneMulticultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)Annual learning budget and internal accelerated development pathsHigh-ownership environment: we move fast, learn fast, and raise the bar — togetherSmart, ambitious teammates — low ego, high impactFlexible vacation and hybrid work model focused on resultsIf you're ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.Clara's Hybrid PolicyClaridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home.This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.