Customer Success Associate

Há 2 horas

Ituiutaba, Minas Gerais, Brasil Clara Tempo inteiro R$40.000 - R$80.000 por ano
Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. 

We're building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do
We're looking for a Customer Success Analyst to help Clara deliver a world-class experience for our clients across Latin America. In this role, you'll work closely with new and existing customers to ensure they're fully onboarded, supported, and positioned for long-term success with Clara's spend management solutions.

This is a client-facing role where your ability to communicate clearly, organize effectively, and build trusted relationships will directly impact client satisfaction and retention.

You will:

  • Support onboarding for new clients, ensuring a smooth and efficient go-live process

  • Build and maintain strong, long-term relationships with existing clients

  • Help identify opportunities to deepen adoption or expand usage across accounts

  • Collaborate with internal teams to analyze client portfolios and suggest growth strategies

  • Serve as a trusted point of contact for customer questions, concerns, and support

  • Contribute to client communications and campaigns alongside Sales and Marketing teams

  • Assist in gathering and organizing data for sales reporting and forecasting

Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

  • 2–3 years in a customer-facing role, ideally in a B2B environment

  • Experience supporting client onboarding or managing implementation processes

  • Strong organizational skills and attention to detail

  • A proactive attitude with a willingness to learn quickly and adapt

  • Ability to build client relationships with empathy and professionalism

  • Working proficiency in Portuguese

  • Professional working proficiency in English

Nice to haves

  • Experience in financial services, banking, or insurance

  • Familiarity with CRM tools like Hubspot or N8N

  • Basic proficiency in Spanish or a desire to learn

  • Interest in leveraging AI tools to improve workflows

  • A good sense of humor

Why join Clara

At Clara, you'll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

  • We're the leading B2B fintech for spend management in Latin America.

  • Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.

  • Passionate about making Latin America more prosperous and competitive.

  • Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

  • Product-led, high-talent-density culture — designed for builders who raise the bar.

  • Proud of our open, inclusive, and values-driven environment.

What we believe in

  • #Clarity. We say things clearly, directly, and proactively.

  • #Simplicity. We reduce noise to focus on what really matters.

  • #Ownership. We take responsibility and never wait to be told.

  • #Pride. We build products and experiences we're proud of.

  • #Always Be Changing (ABC). We grow through feedback, risk-taking, and action.

  • #Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

  • Competitive salary and stock options (ESOP) from day one

  • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

  • Annual learning budget and internal accelerated development paths

  • High-ownership environment: we move fast, learn fast, and raise the bar — together

  • Smart, ambitious teammates — low ego, high impact

  • Flexible vacation and hybrid work model focused on results

If you're ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara's Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

  • Customer Success

    Há 2 horas

    Ituiutaba, Minas Gerais, Brasil Pandapé Lite Tempo inteiro R$40.000 - R$60.000 por ano

    Estimado(a) Candidato(a),Nós nos complace anunciar uma oportunidade em nossa empresa, PandaPé Lite, para o cargo de Customer Success.Nós estamos procurando por um profissional dedicado e experiente, com habilidades comprovadas em Onboarding e Retenção.No cargo de Customer Success, você será responsável por garantir a satisfação dos nossos clientes,...

  • Head De Customer Success

    Há 2 horas

    Ituiutaba, Minas Gerais, Brasil Totalpass Tempo inteiro R$60.000 - R$80.000 por ano

    Atividades:Definir e implementar a estratégia de Customer Success alinhada aos objetivos da empresa; Liderar, treinar e desenvolver o time de Customer Success, promovendo uma cultura centrada no cliente; Monitorar métricas-chave como NPS, churn rate, expansion revenue, adoption rate e health score; Criar e otimizar jornadas do cliente, desde onboarding...

  • Assistente De Customer Success/Administração De Vendas

    1 hora atrás

    Ituiutaba, Minas Gerais, Brasil Groupe Roullier Tempo inteiro R$40.000 - R$60.000 por ano

    Nessa função, você terá a oportunidade de:Procuramos um(a) Assistente de CustomerSuccess/Administração de Vendas para apoiar nas atividades administrativas eburocráticas do time, contribuindo com o controle e acompanhamento de pedidos,suporte ao atendimento ao cliente e organização de informações relacionadas avendas, pós-vendas e...

  • Inbound Sales Associate

    Há 2 dias

    Ituiutaba, Minas Gerais, Brasil Clara Tempo inteiro R$40.000 - R$80.000 por ano

    Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B...

  • Portfolio Solutioning Specialist

    Há 2 dias

    Ituiutaba, Minas Gerais, Brasil Nokia Global Tempo inteiro R$80.000 - R$150.000 por ano

    DescriptionSales Development & Solutioning (SDS) comprises the provision of pre-sales support / expertise to sales team in their sales efforts. Covers a specialised knowledge of technical products, services, or solutions in a single or suite of offerings. Contains delivery of in-depth presentations and demonstrations to clients and sales representatives as...

  • Banco De Talentos

    Há 2 dias

    Ituiutaba, Minas Gerais, Brasil Atlas Governance Tempo inteiro R$40.000 - R$60.000 por ano

    DescriptionNa Atlas, temos pessoas apaixonadas, curiosas, questionadoras e ousadas, que buscam soluções de impacto para acelerar o nosso crescimento. Aqui, unimos tecnologia, infraestrutura, desenvolvimento, respeito e diversidade para construir relações significativas e duradouras.Estamos em busca de pessoas que tenham brilho nos olhos diante de...

  • Analista De Processos E Auditoria

    1 semana atrás

    Ituiutaba, Minas Gerais, Brasil CardsInova Tempo inteiro R$60.000 - R$120.000 por ano

    Auditor(a) Cx — Customer Experience??LocalAmericana/SP (presencial)DepartamentoExperiência do Cliente / Comercial / OperaçõesModeloStartup / Scale-up em crescimento nacionalSOBRE A CARDSINOVASomos umastartup de tecnologia e educação corporativaque nasceu como certificadora digital e evoluiu para umecossistema completo de soluções para...

  • Customer Success Associate

    2 semanas atrás

    Ituiutaba, Brasil Clara Tempo inteiro

    Ready to accelerate your career?Clara is the fastest-growing company in Latin America.We've built the leading solution for companies to make and manage all their payments.We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform...

  • Customer Success Manager

    2 semanas atrás

    Ituiutaba, Brasil Bebeemanager Tempo inteiro

    Job OverviewWe are seeking a seasoned professional to manage our team of customer success engineers.Key Responsibilities:Manage and resolve customer escalations, prioritize issues, negotiate expectations, and drive satisfaction.Built strong relationships with sales teams, customers, partners, and internal stakeholders.Led a high-performing team of customer...

  • Customer Success

    2 semanas atrás

    Ituiutaba, Brasil Convenia Tempo inteiro

    DescriptionSer a melhor solução para empresas que queiram atingir a alta performance através das pessoas, só é possível com um time eficiente, que desafia o convencional e usa seus potenciais em inovação e crescimento de negócios.Sua missão como Customer Success (Ongoing) será acompanhar a jornada dos clientes com foco na qualidade e no respectivo...

  • Head De Customer Success

    2 semanas atrás

    Ituiutaba, Brasil Totalpass Tempo inteiro

    Atividades:Definir e implementar a estratégia de Customer Success alinhada aos objetivos da empresa; Liderar, treinar e desenvolver o time de Customer Success, promovendo uma cultura centrada no cliente; Monitorar métricas-chave como NPS, churn rate, expansion revenue, adoption rate e health score; Criar e otimizar jornadas do cliente, desde onboarding...

  • Customer Success Analyst

    Há 7 dias

    Ituiutaba, Brasil Easyhub Tempo inteiro

    Customer Success Analyst Location: Remote, Brazil Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations

  • Customer Success

    2 semanas atrás

    Ituiutaba, Brasil Workcell Assessoria E Recursos Humanos Tempo inteiro

    Customer Success / 1 VAGA(S) / São Paulo / SPWorkcell RH está com 1 vaga(s) em aberto para São Paulo / SP / Responsabilidades: Oferecer suporte e acompanhamento em todas as fases da experiência educacional: pré, durante e pós; Facilitar a comunicação clara e empática entre stakeholders; Acompanhar as empresas clientes e garantir engajamento,...

  • Customer Success

    2 semanas atrás

    Ituiutaba, Brasil Pandapé Lite Tempo inteiro

    Estimado(a) Candidato(a),Nós nos complace anunciar uma oportunidade em nossa empresa, PandaPé Lite, para o cargo de Customer Success.Nós estamos procurando por um profissional dedicado e experiente, com habilidades comprovadas em Onboarding e Retenção.No cargo de Customer Success, você será responsável por garantir a satisfação dos nossos clientes,...

  • Head De Customer Success

    2 semanas atrás

    Ituiutaba, Brasil Convenia Tempo inteiro

    DescriptionSer a melhor solução para empresas que queiram atingir a alta performance através das pessoas, só é possível com um time eficiente, que desafia o convencional e usa seus potenciais em inovação e crescimento de negócios.A missão como Head de Customer Success é liderar a área com o objetivo de ampliar o impacto da Convenia em nossos...

  • Customer Success Júnior

    1 semana atrás

    Ituiutaba, Brasil Pen Tempo inteiro

    Cargo: Customer Success Júnior Local de trabalho: Avenida Cauaxi, 350 - Alphaville - Barueri, SP ? Jornada: Período Integral Contratação: PJ Salário: (A combinar) Sobre a Pen A Pen é uma assessoria de marketing especializada no mercado de tecnologia, com foco total em performance e geração de demanda qualificada. Atuamos com mídia paga (Google Ads e...

  • Customer Success Analyst

    Há 5 dias

    Ituiutaba, Brasil Easyhub Tempo inteiro

    Customer Success Analyst Location: Remote, Brazil Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations Department: Customer Success Reports To: Customer Success Manager Job Type: Full-time Base Salary Range: R$***** – R$***** BRL / month Additional Payment for Weekend On-Call Who We Are EasyHub is a tech-driven startup transforming...