Real Estate Customer Support Specialist

Há 5 dias

Curitiba, Brasil Bebeecustomersupport Tempo inteiro

Customer Support SpecialistThis role involves providing top-notch support to users, ensuring their issues are resolved promptly and professionally.A successful candidate will have strong experience managing support tickets, excellent communication skills, and a deep understanding of HubSpot.Key Responsibilities:Respond to Inbound Tickets: Serve as the primary point of contact for user inquiries, providing timely and effective solutions.Triage and Resolve Issues: Utilize HubSpot Service Hub to identify and resolve complex problems efficiently.Maintain Quality Communication: Deliver empathetic and professional responses to ensure customer satisfaction.Document Common Issues: Develop internal resources or playbooks to streamline future support efforts.HubSpot Operations & Administration:Optimize Workflows: Manage and refine pipelines, automations, and ticket management within HubSpot to enhance efficiency.Data Accuracy: Ensure contacts, deals, and support tickets are up-to-date and accurate.Setup and QA: Configure new sequences, processes, and automations in HubSpot, testing them thoroughly.Reports: Generate basic reports on sales activity, ticket volume, and marketing performance.Outbound Sales & Appointment Setting:Email Campaigns: Execute targeted email campaigns and sequences to engage prospects.Lead Qualification: Assess inbound and outbound leads based on defined criteria.Appointment Setting: Schedule calls and demos for the sales team.Activity Tracking: Log all interactions and updates inside HubSpot.Marketing Support:Email Marketing: Assist with email campaigns, list building, and segmentation.Digital Marketing: Provide general support for digital marketing tasks as needed.Required Skills:Customer Support Experience: 2+ years of customer support or helpdesk background, preferably in B2B SaaS.HubSpot Expertise: Hands-on experience with HubSpot's Service/Operations Hub, Sales Hub, and related features.Support Ticket Management: Proven ability to effectively manage support tickets as a core responsibility.Outbound Sales Experience: Familiarity with supporting outbound sales workflows, sequences, and appointment setting.Communication Skills: Excellent written and verbal English communication skills.Organizational Abilities: Highly organized, detail-oriented, and able to prioritize multiple tasks.Adaptability: Comfortable working in a fast-paced startup environment with shifting demands.Availability: Availability to work standard business hours (9:00 AM – 5:30 PM MST).Preferred Qualifications:Industry Knowledge: Familiarity with real estate or PropTech industries.Software Proficiency: Experience with Google Workspace, ClickUp, and Canva.Documentation Skills: Ability to build support documentation, macros, or knowledge base articles.Performance Metrics: Track record of improving support metrics or boosting outbound meeting conversions.What We Offer:Fully Remote Position: Opportunity to work from anywhere in the world.Professional Growth: Opportunities for career advancement and skill development.Cultural Commitment: Respect for cultural and personal commitments.Impact: Join a mission-driven U.S. startup where your work directly enhances customer experience and revenue operations.Compensation: Competitive salary and performance-based incentives.

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