Customer Success Manager

Há 5 dias

Brasília, Distrito Federal, Brasil Time Doctor Tempo inteiro

**About the Role**
As a CSM, you'll manage our mid-market group of enterprise accounts in your territory, working to gain the trust and long-term partnership of Time Doctor clients as you continue to demonstrate product value and ROI.
You'll aim to provide comforting coverage to a wide book of businesses through prioritization and automation.
You'll need to thrive in a fast-paced environment as you guide your clients through initial onboarding, setup, ongoing feature updates, and health check-ins.
The primary focus of the CSM is on the adoption, growth, and retention of our mid-market clients while aiming to boost them into becoming Tier 1 accounts.
**Your Responsibilities**
- Own, maintain, grow, and build your book of Tier 2 accounts through prioritized and automated engagements.
- Drive successful Time Doctor onboarding to help customers realize the business value our products offer and how we can best support them.
- Work to understand your customers' business needs, keep ongoing documentation of their use case, and pinpoint those we can aim to expand to Tier 1 accounts.
- Lead ongoing messaging sequences, including product updates, plan changes, and check-ins for all accounts, and schedule top client trainings.
- Closely monitor the health of all clients, including contracts, product issues/requests, end user adoption, and overall satisfaction with Time Doctor.
- Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans.
**Required Skills & Experience**
**Minimum Qualifications**
- A bachelor's degree or equivalent practical experience.
- 3+ years of customer success or account management experience.
- Experience interfacing with executives and navigating customer organizational structures.
- Experience owning a book of 100+ accounts.
- A proven track record of expanding client accounts, improving retention rates, and growing adoption.
- Experience acting as a product expert in a similar role/company, providing product overviews/trainings, and partnering closely with a product team.
- Past participation in cross-departmental processes and project with other teams such as sales, support, product, engineering, marketing etc.
**Preferred Qualifications**
- Experience working remotely is a must.
- Experience leading a team and managing performance is a plus.
- Excellent communication, presentation, problem-solving, multitasking, and prioritization skills.
- Comfort using Zoom, Slack, Jira, Support Desk, and other project management tools.
This is a full-time, 100% remote position that will allow you to work from anywhere.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**About Us

  • Customer Success Manager

    Há 5 dias

    Brasília, Distrito Federal, Brasil Cognyte Tempo inteiro

    OverviewJoin Cognyte as a Customer Success Manager. This is a high-profile, client-facing role where you will serve as a trusted advisor to our customer base and develop long-term relationships. You will collaborate with product, engineering, sales, support, and other functions throughout the post-sales journey to drive value and create onboarding, adoption,...

  • Coordenador de Customer Success

    4 semanas atrás

    Brasília, Distrito Federal, Brasil Rêve Tempo inteiro

    Horário: Segunda a Sexta - Horário comercialModalidade: PresencialDescrição:COORDENADOR DE CUSTOMER SUCCESS (CS) – PROTEÇÃO VEICULARAssociação de destaque no mercado, com mais de 8 anos de atuação com proteção veicular, em constante crescimento, comprometida com a segurança e tranquilidade dos associados.Estamos buscando um(a) Coordenador(a)...

  • Customer Success

    Há 5 dias

    Brasília, Distrito Federal, Brasil Portus Digital Tempo inteiro

    Estamos em busca de um **Customer Success**, para fazer parte do time do **Brave 365**, empresa líder em assessoria de marketing e vendas, com expertise especializada no mercado jurídico, proporcionando soluções estratégicas e resultados comprovados há mais de uma década.Confira abaixo as funções, requisitos e informações sobre a vaga, faça sua...

  • Customer Success

    Há 12 horas

    Brasília, Distrito Federal, Brasil Dvr Motos Yamaha Tempo inteiro

    Join to apply for the Customer Success role at DVR Motos Yamaha.Endereço Av. do Estado Dalmo Vieira, 451 - Sala 02 - Praia dos Amores, Balneário Camboriú - SC, HORÁRIO DE TRABALHO Segunda a sexta-feira, das 08h às 18h, e aos sábados, das 08h às 12h.A nossa equipe é formada por profissionais experientes e capacitados que são apaixonados pelo que...

  • Customer Success

    Há 2 dias

    Brasília, Distrito Federal, Brasil DVR Motos Yamaha Tempo inteiro

    Join to apply for the Customer Success role at DVR Motos Yamaha . Endereço Av. do Estado Dalmo Vieira, 451 - Sala 02 - Praia dos Amores, Balneário Camboriú - SC, HORÁRIO DE TRABALHO Segunda a sexta-feira, das 08h às 18h, e aos sábados, das 08h às 12h. A nossa equipe é formada por profissionais experientes e capacitados que são apaixonados pelo...

  • Analista De Customer Success

    Há 5 dias

    Brasília, Distrito Federal, Brasil Arqdigital Ltda Tempo inteiro

    A ARQDIGITALA Arqdigital é uma empresa que atua há 25 anos no setor de Tecnologia, com mais de 12 anos de experiência como Registradora de Contratos de Financiamento de Veículos.Nossa trajetória nesse mercado teve início quando a empresa foi vencedora de duas licitações de concessão de serviço público nos estados do Amazonas e Pará, o que nos...

  • Customer Success

    Há 5 dias

    Brasília, Distrito Federal, Brasil Eixo Digital Tempo inteiro

    Como Customer Success você irá trabalhar diretamente com vários clientes dos mais distintos segmentos, garantindo o sucesso deles, e juntamente com um time incrível que irá fazer as coisas acontecerem.Suas responsabilidades: Acompanhar a jornada do cliente dentro da agência.Mapear as necessidades dos clientes.Apresentar para equipe de forma clara as...

  • Enterprise Account Manager

    Há 5 dias

    Brasília, Distrito Federal, Brasil Enterprise Software Solutions Tempo inteiro

    **We advocate for a human-centered approach in addressing technological challenges**Optimizing resource utilization is the top cloud challenge at 42%.This is extremely hard for many organizations, as they tend to overprovision to allow for future scaleWe are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...

  • Assistente De Customer Success

    Há 5 dias

    Brasília, Distrito Federal, Brasil Grupo Alldax Carreira Tempo inteiro

    Buscamos profissional para atuar como Assistente de Customer Success.**Responsabilidades e atribuições**Controle de demandas via CRM;Acompanhamento de satisfação do cliente;Criação e publicação de comunicados internos e externos;Alimentação de planilhas;Contato com clientes aniversariantes;Esclarecimento de dúvidas gerais do cliente;Interação...

  • Sales Account Manager

    Há 5 dias

    Brasília, Distrito Federal, Brasil Red Hat Software Tempo inteiro

    About the job:The Red Hat Sales team is looking for an experienced Sales Account Manager to join us in Brasilia, Brazil.In this role, you will lead sales activities for our government vertical in Brasilia with Public sector accounts and/or federal accounts.You will manage sales, customer satisfaction, and partner engagement within the assigned territory.As a...