Scanavenger Customer Support Specialist

1 dia atrás

Belo Horizonte, Brasil Scanavenger Tempo inteiro

Please don't apply if your English skills are not at a professional level (C1+)
ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.
We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.
ScanAvenger has been growing at an astonishing rate of 100% YOY. We're looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with
primary responsibilities in Helpdesk support
and
additional involvement in global operations.
Working hours:
PDT (Los Angeles Time), with one hour break.
The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.
Helpdesk Responsibilities (Primary)
Provide timely and professional customer support via email, chat, and phone. You'll need to learn the product in and out.
Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
Escalate complex cases when needed while ensuring follow-up and resolution.
Maintain accurate customer logs and records.
Update and maintain the internal Knowledge Base content for recurring issues and fixes.
Operational Support (Secondary)
Track global shipments and ensure timely delivery.
Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
Help manage worldwide stock levels and coordinate with warehouses.
Assist with new order placements and help prevent stockouts.
Support product launch campaigns and ensure marketplace listings are accurate.
Communicate with global suppliers and partners.
Help with internal process documentation and task tracking.
Qualifications
As close to perfect English skills (C1+ minimum) - both written and verbal.
3+ years of experience in a similar customer-facing or support role
Professional email communication..
Strong organizational and multitasking abilities
Proven track record of ownership and task follow-through
Resourcefulness and problem-solving mindset
Intermediate Microsoft Office skills (especially Excel and Outlook)
Bonus:
Experience with Amazon Seller Central
Bonus:
Technical background or comfort with tech troubleshooting
Ability to switch between customer support and internal ops tasks as needed
Comfortable working independently and taking ownership of outcomes

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