Customer Service Representative

Customer Service Representative
Position ID:
70234786
Org Unit:
Customer Service
**Location**:
Campinas Brazil
Hiring Manager:
Jennifer Spencer
**Chemistry that Matters**
A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself.
From excellent health and well-being benefits to our comprehensive learning programs.
We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions.
It's all about matching what matters to you with what matters to us.
Let's explore what matters
As one of the world's largest diversified chemical companies, we activate the power of human capital to address society's future challenges.
Through partnerships, we enable life-saving medical innovations and help fight world hunger.
We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE portfolio.
Our success is built upon the collective excellence of our 32,000 employees in 50+ countries.
Our values - Inspire, Engage, Create, and Deliver - are the foundation of our success.
To learn more about these and how we strive to Be the Impact, click here.
It is all about matching what matters to you with what matters to us.
We are mindful about the importance of the team we are building and how our team members impact to our culture.
We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission.
Let us explore this together
**Job Summary**
**How You Can Be the Impact**
- Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio.
- Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
- Utilize analytical skills to drive process improvements and customer focus.
- Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs.
- Passionately drive process excellence visibility and awareness across supply chain.
- Balances cost and service in the best interest of both customer and company.
- Prospect for increased volume and generating new leads and helping close new business at new and existing customers.
- Proactively review buying patterns of customers to understand demand spikes up or down and obtaining market intelligence that can be shared through the organization.
- Analyzing customer erosion data to allow us to maintain or secure new orders.
**What Matters to SABIC**
- Bachelor's degree or equivalent, relevant, professional work experiences is required
- 2+ years in a business environment
- Strong oral and written communication skills in English, Spanish and Portuguese (required)
- Ability to work in a dynamic, flexible environment where priorities are continually changing
- SAP Experience a plus
- Ability to interact with the customer in a helpful and friendly manner and to understand customer needs
- Ability to work well in a team environment
- Ability to set priorities and manage time in a dynamic work environment
- Good problem solving, analytical and math skills
**Internal Eligibility Requirements**
- Please refer to your local Internal Posting Policy or reach out to your HRBP's to ensure you meet the local requirements prior to posting.
- You must have unrestricted authorization to work in the United States and Brazil.
**Work Availability**
Regular, predictable attendance is an essential function of this position.
Applicants must be regularly available and willing to work during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs.
- We are proud to be a diverse and an equal opportunity employer.
We are fully committed to a culture of respect and inclusion._