Player Support Specialist

Há 2 dias


Fortaleza, Brasil Bebeesupport Tempo inteiro

As a skilled professional in the gaming industry, you will play a vital role in delivering exceptional player support.We are looking for an experienced support specialist to join our team and provide daily assistance to players via various channels.Key responsibilities include:Providing timely and informative responses to player inquiriesDeveloping a thorough understanding of game features, events, and player activities to deliver knowledgeable supportTroubleshooting player issues and collaborating with internal teams to resolve game-related problemsMaintaining accurate documentation of player interactions and issues using our customer relationship management toolServing as a voice for our players, collecting feedback and communicating it to relevant departments for continuous product improvementAssisting new players in learning the game and ensuring they understand its featuresTo be successful in this role, you will need:A minimum of 4 years of experience in customer support, preferably in the iGaming or quality assurance sectorsPrior experience in Know Your Customer (KYC) procedures and working with payment processorsExcellent verbal and written communication skills in EnglishProficiency with customer relationship management tools and experience documenting interactionsA strong ability to empathize with players and provide tailored solutionsEffective time management skills and flexibility to work independently



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