Customer Service Qa
1 dia atrás
Position 2: Customer Service QA Team Leader Job Responsibilities Team Management: Build and lead the QA team, formulate QA plans and performance goals, optimize division of labor and resource allocation Organize team training regularly to improve members' professional skills (such as legal interpretation and communication skills).Strategy Development: Design and iterate the QA scoring system, combine user satisfaction (NPS) and compliance indicators to quantify service quality Promote the introduction and implementation of automated QA tools (such as AI semantic analysis) to improve efficiency High-level reporting: Report the QA results to management and propose systematic improvement plans (such as optimizing customer service scripts and strengthening high-risk scenario training).Crisis Management: Lead the review of major complaints or compliance incidents, formulate preventive measures and supervise their implementation Job Requirements Education Background: Bachelor degree or above, law, finance, quality management or related majors are preferred Experience Requirements: 2-5 years of customer service quality management experience, including at least 1 year of team management experience; gaming/financial industry background is a plus Core competencies: Proficient in quality management methodology (such as Six Sigma, PDCA cycle) Familiar with the regulatory framework of the gaming industry (such as ISO ***** information security standard, GDPR data protection regulations).Experience in cross-departmental project management, able to coordinate multiple resources to promote change Leadership: strategic thinking, decisive decision-making, good at motivating teams and cultivating reserve talents
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Especialista de gestao de testes qa
2 semanas atrás
São Paulo, Brasil QA Tempo inteiroMid-Senior level Not discloses Brazil Campinas, São Paulo, Brazil Vaga: Especialista de Gestão de Testes (QA) A maior cervejaria do mundo está com vaga aberta para Especialista de Gestão de Testes (QA). Responsabilidades Governança de QA: Definir e garantir a adesão às políticas de testes, assegurando a aplicação das melhores práticas em...
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Customer Service
Há 5 dias
são paulo, Brasil Wiser Corp Tempo inteiroVaga: Customer Service - (Inglês avançado ou fluente) Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remoto! Você será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA
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Customer service
1 semana atrás
São Paulo, Brasil Agilent Technologies Tempo inteiroJob Description Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract...
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Gbs Customer Service Tel Rep
1 semana atrás
Sao Paulo, Brasil UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service
3 semanas atrás
São Paulo, Brasil ON.com Tempo inteiroWelcome to Customer Service (aka Happiness Delivery) We’re here to Wow – going above and beyond to deliver amazing experiences for our partners and fans. Surprise and delight: That’s the goal. Little things make a difference – we’re always thinking of new ways to put smiles on faces with gestures that matter. Welcome to Customer Service (aka...
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QA Manager
3 semanas atrás
São Paulo, Brasil Pole To Win Tempo inteiro**On-site**Quality AssuranceFull time- São Paulo, State of São Paulo, BrazilDescription THIS IS A ON-SITE (NON-REMOTE) POSITION AND DEMANDS FLUENT ENGLISH ESSA É UMA POSIÇÃO PRESENCIAL (NÃO-REMOTA) E EXIGE INGLÊS FLUENTE PTW is the global leader provider of gaming services specialized in the creation of exceptional AA/AAA worldwide. Driven by a...
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Customer Service Engineer
4 semanas atrás
São Paulo, Brasil Stone Tempo inteiroAs a Customer Service Engineer, you will be responsible for installing diagnostic imaging equipment at customer sites. Your work involves close collaboration with a customer care center to troubleshoot, maintain and update designated product modalities under supervision. You will also attend service training courses. Main Responsibilities: Install diagnostic...
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QA Manager
4 semanas atrás
São Paulo, Brasil Ghostpunch Games Tempo inteiroDescriptionTHIS IS A ON-SITE (NON-REMOTE) POSITION AND DEMANDS FLUENT ENGLISHESSA É UMA POSIÇÃO PRESENCIAL (NÃO-REMOTA) E EXIGE INGLÊS FLUENTEPTW is the global leader provider of gaming services specialized in the creation of exceptional AA/AAA worldwide. Driven by a passion for gaming innovation, we are committed to delivering immersive and...
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Quality Assurance
3 semanas atrás
São Paulo, Brasil Superbet Tempo inteiroOverview Join to apply for the Quality Assurance (QA) role at Superbet . It’s an exciting time to join Superbet as we enter new markets and develop new technologies. We’re looking for a new colleague to partner with our team to bring people initiatives to life and help deliver top-notch customer experiences. Job Summary We’re looking for a Quality...
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Customer Service Analyst
Há 3 dias
São Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
