Travel Experience Ambassador

2 semanas atrás


Fortaleza, Brasil Bebeecustomer Tempo inteiro

About UsWe're a team of game-changers, disruptors, and innovators connecting the travel world.We bring together local and global brands through our network.Our customer-first philosophy and tech-driven approach enable commercial teams with knowledge and relationships on the ground to excel.We encourage employees to 'move fast, dream big, and make a difference' every day.Our global approach, local touch mentality sets us apart in the market.Delivering unique holiday experiences is our primary goal by supporting clients and suppliers.Key Responsibilities:Engage callers professionally and enthusiastically, representing excellence.Provide accurate information in response to client inquiries.Document call activity clearly and accurately.Respond promptly and precisely to online and email requests.Monitor and manage bookings.Escalate issues appropriately.Maintain high standards of service quality and professionalism.Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Adhere to company policies and procedures.Follow assigned schedules and adapt to changes.Required Skills and Qualifications:Candidate should possess strong customer service orientation and active listening skills.Proficiency in English (spoken and written).Excellent verbal and written communication with attention to grammar and clarity.A problem-solving mindset with persistence in resolving issues efficiently.The ability to follow detailed instructions independently.High attention to detail and adaptability.A consistent focus throughout the work shift.We value diversity and inclusion, committed to creating an inclusive workplace where everyone feels valued and respected.



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