Business Insights Program Specialist

Há 2 dias

São Paulo, São Paulo, Brasil Uber Tempo inteiro

About The RoleAt Uber, our Global Community Operations team is committed to delivering exceptional support experiences that build trust with riders, earners, and partners.
We're looking for a Business Insights Program Specialist who thrives at the intersection of data, customer experience, and operational excellence.About The RoleAt Uber, our Global Community Operations team is committed to delivering exceptional support experiences that build trust with riders, earners, and partners.
We're looking for a Business Insights Program Specialist who thrives at the intersection of data, customer experience, and operational excellence.In this role, you'll own the end-to-end delivery of strategic insights that help improve processes, enhance customer satisfaction, and drive impactful business decisions.
From designing investigation frameworks to collaborating with cross-functional teams, you'll ensure insights are not only high-quality and timely-but actionable.What You'll DoLead insights investigations end-to-end, from scoping stakeholder needs to sharing final results and recommendations.Partner closely with the QA team, BPOs, COEs, and SP&T to uncover root causes, improvement opportunities, and drive action.Coordinate with coding/data teams to ensure accurate data collection and efficient execution.Analyze qualitative and quantitative data to surface key findings that support global initiatives and customer satisfaction improvements.Deliver high-quality reports and dashboards that provide clear visibility and value to stakeholders.Ensure effective communication across teams, keeping all relevant parties aligned on status, insights, and next steps.Advocate for customer-centric improvements in process, policy, and training.What You'll Need2+ years of experience in customer support, operations, or data analysis roles.English fluency.Strong analytical skills with the ability to interpret data and present clear insights.A customer-first mindset and the ability to assess how operational gaps impact the customer experience.Excellent written and verbal communication skills; ability to synthesize complex findings into compelling narratives.Proficiency in Excel and comfort working with large datasets.Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.Bonus Points If You HaveBachelor's degree in Business Administration, Engineering, or a related field (or currently pursuing).
Working knowledge of SQL.Familiarity with quality tools (e.g., Six Sigma) or customer experience frameworks.Experience supporting global or cross-regional initiatives.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInternet Marketplace PlatformsReferrals increase your chances of interviewing at Uber by 2xBusiness Development Manager, VIP PartnershipsWe're unlocking community knowledge in a new way.
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