Latam Operations Leader

Há 8 horas

Londrina, Brasil Bebeeoperations Tempo inteiro

Job DescriptionWe are seeking a seasoned operations professional to lead and scale our LATAM operation.This role requires proven experience in managing, scaling, and setting up IT/Tech teams, ensuring smooth delivery and operational excellence.The ideal candidate will have a strong track record of building and inspiring high-performing teams, driving compliance and retention, and cultivating trusted relationships with clients and stakeholders.This is a strategic leadership role with direct impact on our LATAM operations.The successful candidate will be responsible for leading daily operations, ensuring efficiency, compliance, and alignment with corporate policies.Key Responsibilities:Oversee all LATAM resources to ensure productivity and quality.Manage the full employee lifecycle including hiring, onboarding, HR compliance, and performance management.Monitor attrition rates and implement proactive retention strategies.Drive employee satisfaction through engagement programs, career development, and structured feedback channels.Tech Operations Oversight:Manage and scale tech operations and delivery teams.Ensure alignment between business objectives and technical delivery.Provide credible oversight in technical discussions with clients.Stakeholder Engagement:Build and maintain strong relationships with key stakeholders and customers across LATAM.Act as the primary liaison for client needs, service delivery, and customer success.Represent the company at local and regional events, forums, and client meetings.Operational Leadership & Strategic Growth:Lead daily operations, ensuring efficiency, compliance, and alignment with corporate policies.Collaborate with HR, Finance, and global teams for seamless cross-functional workflows.Monitor performance metrics and provide regular updates to regional/global leadership.Adapt and execute market-specific strategies aligned with global objectives.Financial & Market Insight Contribution:Support budget planning, resource allocation, and cost optimization.Provide local market intelligence to inform global strategic decisions.Required Skills and Qualifications:Experience: 8–12 years in senior leadership or country management, preferably in the IT/Consulting sector.People & HR Management: Proven success in leading teams, driving workforce planning, employee engagement, HR processes, and HR compliance, with measurable improvement in retention.Tech Operations Oversight: Demonstrated ability to set up, scale, and manage IT/Tech teams (Must Have).Stakeholder Engagement: Strong track record in building trusted relationships with clients, partners, and internal stakeholders.Strategic & Operational Skills: Ability to translate business objectives into actionable operational and delivery plans, while ensuring compliance and efficiency.Communication: Fluency in English (written and spoken) is required; Spanish and Portuguese proficiency are strong advantages.Technical Tools: Familiarity with CRM systems, business management platforms, and performance reporting tools.Why Join Us?Strategic leadership role with direct impact on our LATAM operations.Competitive remuneration.Work within a global and fast-growing organization.Friendly, supportive, positive, and professional team of experts.Multicultural and diverse environment.Full-time employment.Remote work conditions.

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