Customer Support Agent

1 semana atrás


Salvador, Brasil Callbell Tempo inteiro

Job Description:Hello We are Callbell, a French company with global operations.
We are currently looking for someone to join our Support team for the Brazilian market.
This is a fully remote position.
40 hours/week.
Payment in USD.Responsibilities:- Provide remote technical support to clients, with availability to work according to Brazil business hours.
- Collaborate with the internal team to improve the customer experience and develop effective solutions to recurring issues.
- Maintain constant communication with the support and development teams.
- Contribute to the creation and updating of knowledge base articles and user guides.Requirements:Mandatory:- At least 2 years of prior experience in customer service, preferably in remote support or help desk.
- Knowledge of the SaaS market.
- Fluent in Portuguese (spoken and written), with at least intermediate proficiency in English and Spanish.
- Basic knowledge of Microsoft Excel and its key functions.
- Ability to explain technical concepts to users with different skill levels.
- Availability to work within the Brazil time zone.Preferred:- Dynamic profile, willing to engage in conversations and understand the needs of potential clients.
- Active listening skills.
- Ability to solve problems proactively and efficiently while working independently.Benefits:- 20 paid working days off per year.
- Option to work from a coworking space.
- 100% remote work.
- Competitive salary aligned with the market.


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