Customer Support Intern

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Carta Tempo inteiro

**The Company You'll Join**:
Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.
Carta's fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private equity.
Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.
Together, Carta is creating the end-to-end ERP platform for private markets.
Traditional ERP solutions don't work for Private Funds.
Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers.
Carta's software for the Office of the Fund CFO does just that - it's a new category of software to make private markets look more like public markets - a connected ERP for private capital.
For more information about our offices and culture, check out our Carta careers page.
**The Team You'll Work With**:
Our team's mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.
As a Customer Support Analyst Intern, you will have the opportunity to support one of product lines including: Cap Table Management, Carta Partner Program, Carta for LLCs, Launch and Carta Total Compensation.
**The Problems You'll Solve**:
As a Customer Support Analyst Intern, you'll gain skills and learn about the following:
- The equity industry
- Develop and improve your verbal and written English skills
- Learn how to solve customers problems and answer questions
- Master new technology, proprietary tools and become a product expert
- Build problem solving and critical thinking skills
**About You**:
- Intermediate English skills with effective written and verbal communication skills
- Excited to take on new challenges and work collaboratively
- Wants to expand their knowledge
- Driven to help and solve problems
- Highly organized with strong attention to detail
- Care deeply, genuinely, and passionately about client services
- Responsive and able to complete tasks in a timely manner
- Embody Carta's Operating Principles and Identity Traits (outlined below)
- **Schedule must align with a shift that fits into Monday - Friday 1:30 PM - 7:30 PM**
**Compensation and Benefit**:
Carta's compensation package includes a competitive scholarship along with the following benefits:
- English classes reimbursement
- Meal and grocery cards
- Commuter voucher
- Life insurance
- Gympass/Wellhub
- SESC partnership
**Timeline**:
Disclosures:
- Carta uses E-Verify in the United States for employment authorization.
See the E-Verify and Department of Justice websites for more details.

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