Customer Support

1 semana atrás

Manaus, Amazonas, Brasil Oysterlink Tempo inteiro

OysterLink is the newest and fastest growing restaurant & hospitality job site.
Launched in early 2024, the site generates over 340,000 monthly viewers organically
Our goal is to generate millions of monthly visitors organically within two-year time
We are seeking a forward-facingCustomer Support & Operations Specialistwith excellent English communication and organizational skills to:
Client & Applicant Communication
Platform Management & Issue Resolution
Feedback & Continuous Improvement
Required Skills:
Native English speaking skills and excellent grammar and communication skills
Attention to detail and ability to learn platform features
Strong customer service focus, ability to troubleshoot issues and come up with solutions
Ability to multitask and manage time effectively
Experience in ticket management & documenting feedback
Able to work between 7 a.m. to 4 p.m.
EST as we target a US demographic
Goals:
Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Responsibilities:
Client & Applicant Communication
Provide prompt support for inquiries, respond to questions, and offer guidance
Communicate effectively with companies and job seekers
Platform Management & Issue Resolution
Troubleshoot feature issues, monitor bug/support requests
Refresh and reorder featured job listings on our site and
Feedback & Continuous Improvement
Track and share client/applicant feedback with internal teams to enhance platform features
Prior to platform launch (on the current site)
Manage incoming "Post a Job" submissions
Gather missing information and confirm postings with clients
Collect and review CVs
The ideal candidate must be aproactiveandindependent thinkerwho can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.
OysterLinkoffers competitive salaries,yearly growth opportunitiesAND company sharesfor all team members.
This is for afull-time, remote-work-at-home position.
Weare seeking team members that can work up until 4 p.m.
EST.
OysterLink is seeking to make IMMEDIATE hires.
What we offer at OysterLink:
A work culture focused on mutual success and continuous growth
Competitive pay and scheduled yearly raises
Shares in the company – share in profit upon company sale
Challenging projects and opportunity to work with great team members
Job stabilityin case of illness, Covid changes, and personal problems
Work-from-home opportunity
4 weeks paid time off
Recruitment steps:
Apply via
Receive a short questionnaire
Send back answers + CV
Have an interview with our Recruiter
Complete a test
Have an interview with Hiring Manager
Get feedback
We kindly ask for your CV and all correspondence to be in English.

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