Technical Support Specialist
2 semanas atrás
At JoVE, we are seeking an experienced professional to be on the front lines of answering questions and troubleshooting technical problems.You will assist customers with products and guide clients through any technical issue they might encounter.Key Responsibilities:Manage large amounts of incoming tickets.Provide support to answer inquiries on products.Accept and handle technical requests.Triage tickets to the correct teams.Follow communication procedures, guidelines and policies.Provide accurate, valid and complete information by using the right methods/tools.Build sustainable relationships and trust with customers through open communication.Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.Keep records of customer interactions and process accounts.Go above and beyond to engage customers.Requirements:Excellent problem-solving skills.Strong analytical and critical thinking abilities.Effective written and verbal communication skills.Ability to work independently and as part of a team.Organizational and time management skills.What We Offer:A dynamic and supportive work environment.Opportunities for growth and professional development.A competitive salary and benefits package.How to Apply:If you are a motivated and customer-focused individual who is passionate about providing exceptional support, please submit your application.We look forward to hearing from you
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Technical Support Specialist
Há 4 dias
Recife, Brasil Bebeesupport Tempo inteiroCustomer Support RoleWe are seeking a skilled and customer-focused individual to manage incoming tickets, provide technical support via various products, and handle technical requests.Manage large volumes of incoming tickets and respond to customer inquiries in a timely mannerProvide technical support via phone, email, or chat platformsTriage tickets and...
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Technical Support Specialist
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Recife, Brasil beBeeSupport Tempo inteiroCustomer Support Role We are seeking a skilled and customer-focused individual to manage incoming tickets, provide technical support via various products, and handle technical requests. Manage large volumes of incoming tickets and respond to customer inquiries in a timely manner Provide technical support via phone, email, or chat platforms Triage tickets and...
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Technical Support Specialist
3 semanas atrás
Recife, Brasil beBeeSupport Tempo inteiroAt JoVE, we are seeking an experienced professional to be on the front lines of answering questions and troubleshooting technical problems. You will assist customers with products and guide clients through any technical issue they might encounter. Key Responsibilities: Manage large amounts of incoming tickets. Provide support to answer inquiries on products....
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Technical Support Specialist
3 semanas atrás
Recife, PE, Brasil beBeeSupport Tempo inteiroAt JoVE, we are seeking an experienced professional to be on the front lines of answering questions and troubleshooting technical problems. You will assist customers with products and guide clients through any technical issue they might encounter. Key Responsibilities: Manage large amounts of incoming tickets. Provide support to answer inquiries on products....
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Legal Support Specialist
Há 3 dias
Recife, Brasil Bebeesupport Tempo inteiroJob Summary:The Legal Support Specialist will be responsible for providing comprehensive support to attorneys, performing legal research, drafting documents, and maintaining client files.Key Responsibilities:Providing administrative support to attorneys and their teams.Conducting thorough legal research and analyzing relevant information.Drafting and...
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Tech-Savvy It Support Expert
Há 4 dias
Recife, Brasil Bebeetechnical Tempo inteiroIT Support SpecialistA highly skilled IT Support Specialist will deliver exceptional technical support to clients, ensuring seamless operation of their IT environments.Key Responsibilities:Provide first- and second-line support via email and remote tools.Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.Log,...
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Recife, Brasil beBeeTechnical Tempo inteiroJob Overview We are seeking a highly skilled Distinguished Technical Operations Specialist to support our development team in internationalization and maintenance of a large-scale e-commerce platform. Key Responsibilities Collaborate with the development team to translate and adapt a distributed microservices e-commerce platform. Manage Kubernetes...
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Legal Support Specialist
Há 5 dias
Recife, Brasil beBeeSupport Tempo inteiroJob Summary: The Legal Support Specialist will be responsible for providing comprehensive support to attorneys, performing legal research, drafting documents, and maintaining client files. Key Responsibilities: Providing administrative support to attorneys and their teams. Conducting thorough legal research and analyzing relevant information. Drafting and...
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Technical Solutions Expert
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Recife, Brasil Bebeesoftwaresupport Tempo inteiroJob RoleWe are seeking an experienced Software Support Specialist to provide daily technical assistance to customers.This role involves assisting clients in resolving software and compliance-related issues, working closely with cross-functional teams including Sales, Customer Success, Engineering, and Product.The ideal candidate will possess 2+ years of...
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Technical Solutions Expert
1 semana atrás
Recife, Brasil beBeeSoftwareSupport Tempo inteiroJob Role We are seeking an experienced Software Support Specialist to provide daily technical assistance to customers. This role involves assisting clients in resolving software and compliance-related issues, working closely with cross-functional teams including Sales, Customer Success, Engineering, and Product. The ideal candidate will possess 2+ years of...
