Customer Success Manager

About SingularSingular is the leading marketing measurement platform trusted by 1,000+ global brands includingApple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings,andRobinhood . Ranked the#1 MMP by G2three years in a row, we empower marketers to make smarter user acquisition decisions and measure the impact of every ad dollar withfull-funnel analytics, cross-device attribution (mobile, web, PC + Console), ad fraud prevention,andautomated BI integrations .With recentAI partnerships and integrations(ChatGPT, Claude, Gemini), we're redefining how marketers analyze campaigns — enablinginstant, AI-powered insightswithout dashboards or SQL.Singular operates across 12 countries and 65 cities — fromNYC, LA, SF, London, Berlin, Tel Aviv, and BangaloretoSeoul and São Paulo— backed by$50Mfrom top-tier investors includingNorwest Venture Partners, General Catalyst,andTitanium Ventures .We're scaling fast and looking forambitious, creative, and data-driven leadersto join us as we continue to dominate the marketing measurement space.About the RoleAs aCustomer Success Manager (CSM)forStrategic Accounts , you'll be the trusted advisor for some of Singular's largest and most sophisticated enterprise clients. Partnering closely withSales, Solutions Engineering, Product, and Support , you'll guide customers to achieve measurable success, maximize product adoption, and unlock full value from the Singular platform.This is a high-impact, relationship-driven role — ideal for someone passionate aboutdata, analytics, and business transformation .What You'll DoOwn and growa portfolio of enterprise customers, serving as their primary business point of contact.Develop success roadmapsbased on a deep understanding of customer goals, business models, and marketing data challenges.Drive adoptionand ongoing usage of the Singular platform, ensuring customers realize maximum value and ROI.Act as a trusted advisorto senior leaders across Marketing, Engineering, Product, and Finance.Partner with Saleson renewals and expansions by identifying new opportunities for growth.Monitor account healthto proactively identify risks and build success or recovery plans.Collaborate cross-functionallywith Product, Marketing, and Support to resolve issues and deliver outstanding customer outcomes.Analyze performance datato uncover insights, trends, and areas for improvement.Stay ahead ofindustry trendsin marketing analytics, attribution, and data technology.And most importantly —enjoy what you doand bring positive energy to your customers and teamWhat You'll Bring5+ yearsof experience inCustomer Success, Account Management, or Management Consultingwithin a SaaS or data-driven environment.Proven ability to managecomplex, multi-stakeholder enterprise relationships.Strongexecutive presence, leadership,andconsultative communication skills.Highlydata-driven mindset— able to interpret analytics and translate insights into business action.Demonstrated success in influencing customer outcomes, driving adoption, and managing renewals.Experience or familiarity withmarketing technology, analytics, or mobile SaaS platformsis an advantage.Strongpresentation and storytellingabilities.Collaborative, proactive, and customer-obsessed.Why You'll Love SingularWork with the world's leading brands in anAI-driven, high-growthenvironment.Join aglobal, diverse teamwith teammates in 65+ cities.Competitive compensation, benefits, and opportunities for growth.A culture that valuescuriosity, creativity, collaboration,andauthenticity.Equal OpportunityAt Singular, we celebrate diversity and individuality. We're proud to be anequal opportunity employer , committed to building an inclusive workplace for all — regardless of race, color, religion, national origin, gender identity, sexual orientation, age, disability, or veteran status.