Brazil-Based International Customer Success Lead
Há 15 horas
Customer Success Role OverviewWe are seeking a Customer Success Manager based in Brazil to lead a portfolio of international customers.Develop and execute customer success plans to achieve GRR, NRR, adoption, and NPS targetsCollaborate with customers to create and implement onboarding/time-to-value and adoption strategies using established templates, playbooks, and best practicesLead EBRs, manage multi-threaded stakeholders, and drive renewals/expansions with clear next stepsMonitor customer health signals and usage, identify potential risks early, and develop save plansConduct business discovery to understand use cases and pain points, design portal configurations and workflows that address them, and clearly document and present the solution to customersPrioritize business goals, translate them into clear requirements, and coordinate with Support, Product, and Services teamsCapture learnings, improve playbooks, and contribute voice-of-customer insights to our product roadmap.Key Requirements (Must-Haves)Fluent English communication skills for facilitating executive meetings and EBRsAt least 5 years of experience in SaaS Customer Success or adjacent roles (consulting, account management, product enablement) with measurable renewal/adoption resultsSolution engineering capability in a SaaS environment, able to run discovery, map requirements to portal capabilities, design configurations and workflows, explain trade offs, and handle live product Q&A with customersA proven track record of contributing to or improving an onboarding/TTV plan, save play, or EBR narrativeAble to balance autonomy and coaching, propose approaches, accept feedback, and refine quicklyStrong stakeholder management and clear written communication skills
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Customer Success Consultant
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Fortaleza, Brasil goFLUENT Tempo inteiroReady to make an impact? Join goFLUENT as a Customer Success Manager! Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment. Your next career move awaits!** - **Join Our Team & Make an Impact** - Are you passionate about building strong client relationships and driving success? We are looking for a **Customer...
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Customer Success Consultant
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Fortaleza, Ceará, Brasil goFLUENT Tempo inteiro R$80.000 - R$120.000 por anoReady to make an impact? Join goFLUENT as a Customer Success Manager Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment. Your next career move awaitsJoin Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to...
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Customer Success Consultant
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Fortaleza, Brasil goFLUENT Tempo inteiroJoin our team at goFLUENT as a Customer Success Consultant and make an impact. We are looking for a professional to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving...
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Growing Customer Success Specialist
Há 3 dias
Fortaleza, Brasil Bebeecustomersuccess Tempo inteiroCustomer Success ExpertWe are seeking a proactive Customer Success Expert to foster client relationships, enhance user satisfaction, and support seamless product adoption and retention.The ideal candidate will develop strong client relationships, ensuring alignment with customer needs, provide fast answers to clients' questions and support their problems,...
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Manager Of Customer Success Engineering
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Fortaleza, Brasil Bebeecustomersuccess Tempo inteiro**Job Overview**We are seeking a seasoned professional to lead our Customer Success Engineering team.This is an exceptional opportunity for a skilled manager to drive business growth and customer satisfaction.Lead a team of Customer Success Engineers in achieving excellence in their field, leveraging data-driven insights to inform strategic...
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Customer Success Consultant
Há 5 dias
Fortaleza, Brasil Gofluent Tempo inteiroReady to make an impact?Join goFLUENT as a Customer Success Manager Build strong client relationships, drive growth, and thrive in a dynamic, innovative environment.Your next career move awaitsJoin Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success?We are looking for a Customer Success Manager to help...
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Enterprise Customer Success Manager
4 semanas atrás
Fortaleza, Brasil Canonical Tempo inteiroJoin to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...
