Chief Crisis Resolution Specialist

Há 10 horas

Eldorado do Sul, Brasil Bebeeescalation Tempo inteiro

Job OverviewThis role is part of a global team responsible for driving swift response and resolution to critical issues.As a Chief Crisis Resolution Specialist, you will hold a central position in solidifying our reputation as a leading cybersecurity partner.About the RoleYour mission is to provide exceptional escalation services for customer issues that jeopardize business relationships and sales opportunities with key customers.You will lead and manage the resolution of critical issues by forming and leading cross-functional teams.Develop clear intake processes, scope, priority, exit criteria, and end-to-end procedures to achieve streamlined crisis resolutionMaintain and improve procedures for customer-facing teams on crisis handlingEngage and lead cross-functional teams in developing and executing action plans to address critical situationsYour QualificationsFully fluent in Portuguese, English, and Spanish both written and verbal10+ years of experience in customer-facing sales and/or service delivery rolesPast experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desiredThe BenefitsYou will be part of a culture that values trust, accountability, and shared success where your work truly matters.Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.

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    Há 10 horas

    Campina Grande do Sul, Brasil Bebeecloud Tempo inteiro

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    Há 6 dias

    Eldorado, Brasil BMC Software Tempo inteiro

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    Há 2 dias

    Campina Grande do Sul, Brasil Bebeeinfrastructure Tempo inteiro

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    1 semana atrás

    São Bernardo do Campo, Brasil BairesDev Tempo inteiro

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    Há 6 dias

    São Bernardo do Campo, Brasil Insight Global Tempo inteiro

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    2 semanas atrás

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

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    2 semanas atrás

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

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    3 semanas atrás

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

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    Há 2 dias

    Rio Grande do Sul, Brasil Zelh Tempo inteiro

    **About us**: Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the...

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    Há 10 horas

    São José do Rio Preto, Brasil Bebeeinfrastructure Tempo inteiro

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