Technical Support Specialist
1 semana atrás
Job OverviewWe are seeking a skilled IT professional to join our team as a Technical Support Specialist.
This role involves providing technical assistance and support to employees, ensuring the smooth operation of computer systems and networks.Key ResponsibilitiesHardware and Software Support: Install, configure, and maintain computer hardware, software, and systems for all employees, both onsite and remote.Technical Assistance: Serve as the primary point of contact for internal technical support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.User Account Management: Manage user accounts, permissions, and access controls across various platforms.Infrastructure Management: Assist with cloud infrastructure management, data backup, and disaster recovery planning.RequirementsEducation: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
Experience: Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.Skills: Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms; strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.LocationThe ideal candidate will be based in Recife, Brazil.
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