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IT Software Specialist
4 meses atrás
RESPONSIBILITIES
To support, govern and contribute to a fully integrated and aligned Group IT Strategy across the SBM organization, you are to:
Liaise, work together with, and advise your IT colleagues across different sites and disciplines Execute the processes and best practices necessary to work according to the procedures and work instructions. Work with IT Enterprise Architecture team to make suggestions for improvement if required. Ensure quality and accurate information of software assets. Identify areas requiring more detailed instructions and improve or correct such documentation in coordination with other Database Administrators and the IT Knowledge Manager. Support the Network and System team in solving cross-discipline complex problems; Work on four main areas to ensure application uptime - Implementation, Support, Monitor, Report Follow Incident Management Procedures and ITSM Procedures. Communicate/escalate in timely manner recurring issues and problems to Support ManagerIn order to ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you are to:
Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business; Participate in project implementation when required; Ensure a cross functional alignment to minimize down-time within the overall IT landscapeIn order to ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully, you are to:
Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner; Complete tasks in compliance with applicable standards and work procedures; Identify areas for potential issues and proactively communicate with application stakeholders. Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions; Perform thorough self-check of all solutions prior to release for use by stakeholders; Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality; Network with stakeholders to serve as a source of support in executing project Produce consistent/organized instructions in a well-structured format to convey required information to stakeholdersJOB REQUIREMENTS
Minimum 2 years’ experience in combined Microsoft SQL Administration. Must be able to communicate in English fluently. Hands-on experience with database standards and end user applications. Knowledge of data backup, recovery, security and integrity. Problem solving skills and ability to think analytically Able to travel overseas when required.#LI-MC1
