Head of Customer Success Latam

1 dia atrás

Curitiba, Brasil Infobip Ltd Tempo inteiro
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Head of Customer Success is a regional role, reporting directly to the VP of Revenue, responsible for aligning global business strategy with regional needs, while managing the Customer Succes team and ensuring customer satisfaction, retention and revenue growth.

Responsibilities Leads a team of Customer Success Executives across the entire Latam region Develops a regional people strategy and coach individuals to sustainably find, grow, and keep the best current and future talent Develops a strategy for SaaS products in Latam region Through personal commitment and with functional expertise nurtures best practices to ensure excellence – constantly looks for new knowledge and practices to boost area´s performance Work closely with Squad Leaders to ensure the SaaS strategy is effectively implemented in the market. Responsible for Customer Success Executives performance management (assigns and focuses on functional goals) Drives performance improvement programs and conducts applicable disciplinary measures On a quarterly basis create/update employee development goals while ensuring creation and clear visibility of a planned career progression In collaboration with enablement supporting teams conducts capability assessments and identifies and promotes necessary skill development initiatives Drives hiring process for their team Serves as the internal stakeholder’s main point of contact to ensure proper tooling implementation and continuous development (including improvements and removing roadblocks around) Ensures functional coherence within the area by coordinating and training members and fostering collaboration and knowledge sharing .
Requirements Bachelor Degree. MBA/Master preferred 7+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role SaaS experience: Industry & market knowledge Experience in working with complex, multi-divisional, multi-geographical customers Cross-cultural management Proven track record of exceeding customer expectations and achieving measurable results. Demonstrated ability to build trusted relationships with senior-level executives.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity. #LI-RA1#J-18808-Ljbffr

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