Customer Support

2 semanas atrás

Espírito Santo, Brasil buscojobs Brasil Tempo inteiro
Overview

OysterLink is the newest and fastest growing restaurant & hospitality job site.

We launched in early 2024 and generate over 340,000 monthly viewers organically. Our goal is to reach millions of monthly visitors organically within two years. We are seeking a forward-facing Customer Support & Operations Specialist with excellent English communication and organizational skills to support client and applicant communications, platform management, issue resolution, and continuous improvement.

Responsibilities
  • Client & Applicant Communication
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Communicate effectively with companies and job seekers
  • Platform Management & Issue Resolution
  • Troubleshoot feature issues, monitor bug / support requests
  • Refresh and reorder featured job listings on our site and LinkedIn
  • Feedback & Continuous Improvement
  • Track and share client / applicant feedback with internal teams to enhance platform features
  • Manage incoming "Post a Job" submissions
  • Gather missing information and confirm postings with clients
  • Collect and review CVs
  • Prior to platform launch (on the current site)
Required Skills
  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
  • Able to work between 7 a.m. to 4 p.m. EST as we target a US demographic
Goals
  • Keep client response time during work hours under 1 hour, issue resolution time under 2 hours
  • Ensure client feedback (bugs or improvements) documented, logged, and plan resolutions for all client feedback (bugs or improvements) on the day it arrives
Ideal Candidate

The ideal candidate must be a proactive and independent thinker who can take ownership of the tasks at hand and ensure timely & quality output through collaboration with other team members.

What We Offer
  • OysterLink offers competitive salaries, yearly growth opportunities AND company shares for all team members.
  • A work culture focused on mutual success and continuous growth
  • Competitive pay and scheduled yearly raises
  • Shares in the company – share in profit upon company sale
  • Challenging projects and opportunity to work with great team members
  • Job stability in case of illness, Covid changes, and personal problems
  • Work-from-home opportunity
  • 4 weeks paid time off
Recruitment steps
  • Apply via LinkedIn
  • Receive a short questionnaire
  • Send back answers + CV
  • Have an interview with our Recruiter
  • Complete a test
  • Have an interview with Hiring Manager
  • Get feedback

We kindly ask for your CV and all correspondence to be in English.

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