
Senior Technical Support Expert
Há 3 dias
We are seeking a highly skilled and motivated technical support specialist to join our team. This is a full-time position that requires you to provide expert-level technical support and manage a variety of customer requests in a dynamic environment.
Key Responsibilities- Provide technical support to customers via email, ticketing systems, and live chat.
- Manage and resolve help desk tickets efficiently, adhering to SLAs and providing timely communication with users on ticket progress and resolutions.
- Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
- Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
- Excellent verbal and written communication skills in English and Portuguese are mandatory. Spanish is a plus, but not required.
- At least 1-2 years of experience in a technical support or helpdesk role.
- Proven ability to remain calm under pressure and provide effective solutions.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong knowledge of website and CRM applications, and a good understanding of HTML and Microsoft Office tools.
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