Technical Support Professional

Há 2 dias

Espírito Santo, Brasil beBeeTechnical Tempo inteiro US$90.000 - US$120.000

We are looking for a skilled Technical Support Specialist to join our team. As a key member of our Customer Services team, you will be responsible for investigating, diagnosing, and resolving complex technical problems related to software support.

Key Responsibilities:
  • You will serve as the escalation point for Tier 2 on challenging technical customer support issues.
  • Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems.
  • Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions.
  • Reproduce customer issues, collect logs, analyze error messages, and recommend workarounds when necessary.
Requirements:
  • Excellent English communication skills and proficiency in either Spanish or Portuguese.
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment.
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues.
  • Excellent communication ability, translating technical details into clear explanations for customers and internal teams.
  • Experience working with product and engineering teams to resolve bugs or product limitations.
Preferred Qualifications:
  • Experience with Python programming language.
Benefits:
  • A supportive work environment that values your contributions.
  • The opportunity to grow professionally and develop new skills.
  • A competitive salary and benefits package.
  • 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays.

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