Technical Support Specialist

Há 2 dias

Buenos Aires Espírito Santo Brazil beBeeLinux Tempo inteiro US$85.808 - US$108.325
Job Title: Linux Desktop

Our company is seeking a skilled and motivated Linux engineer/administrator to join our team.

As a member of our team, you will be responsible for delivering an outstanding technical support experience on the full Desktop and Server technical stack.

  • Investigate issues reported by customers by researching and escalating issues.
  • Work to resolve complex customer problems related to our portfolio of products.
  • Ensure that each support case owned by you is handled according to our Service Level Agreement with the highest possible customer satisfaction.
  • Engage directly with customers and work collaboratively to resolve their issues.
  • Participate in a regular weekend working rotation.
  • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.

We are looking for someone with:

  • Professional written and spoken English with excellent presentation skills.
  • Exceptional academic track record from both high school and university.
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
  • Track record of going above-and-beyond expectations to achieve outstanding results.
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
  • Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.).

We offer a distributed work environment with twice-yearly team sprints in person, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme, opportunity to travel to meet colleagues, Priority Pass, and travel upgrades for long haul company events.

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