Vaga de Manager, Onboarding Consulting

Há 2 dias

São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro
Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Onboarding Consulting Program provides onboarding, enablement, and basic consultative guidance to support the customers' rapid deployment of Docusign and modernization of their system of agreement. The high-visibility program is chartered with supporting the customers from contract signing to successful usage of Docusign, decreasing time to value while growing trust, adoption, and overall lifetime value to a customer.

The Onboarding Consulting Manager is responsible for executing against the strategy established by the Global Onboarding Consulting leader. The leader provides oversight and direction to ensure their team's customers achieve specific business results and maximum value from their Docusign product(s). This position is a people manager role reporting to the Senior Director, Onboarding Consulting.

Responsibility
  1. Establish a regular engagement and communication approach/cadence with the team members.
  2. Manage the team performance against KPIs and individual contributor goals.
  3. Create a performance-based culture, nurture an encouraging and collaborative work environment, driving results.
  4. Cultivate a strong customer-first focus.
  5. Track and measure results and report out to higher leadership on success and opportunities.
  6. Support the direction of the business.
  7. Collaborate with Onboarding Consulting leadership and the key cross-functional business to help drive new programs and improvements in the business.
  8. Coordinate the resource and project planning for the team.
  9. Ensure their team is delivering outstanding service delivery that meets/exceeds customer expectations.
  10. Drive process improvement initiatives to adapt to changing business needs.
  11. Handle internal and customer escalations with the assistance of senior team members.
What you bringBasic
  1. BS/BA degree or equivalent experience.
  2. 3+ years of management experience in customer success, account management, consultative sales, or business consulting, preferably within a SaaS model.
  3. Experience working at a technology company, preferably within a SaaS model.
  4. Experience in developing a team of individual contributors, mostly remote and within different locations.
  5. Fluency in written and verbal English.
  6. Salesforce and/or Tableau reporting and analytics experience.
Preferred
  1. Leader who can both build and lead a team of Consultants.
  2. Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally unprecedented.
  3. Proven record of leading and managing customer success and consulting teams in a SaaS company environment.
  4. Strong communication and presentation skills, both verbal and written.
  5. Influencing skills.
  6. Operational and programmatic capabilities to ensure programs scale.
  7. Consistent track record of building successful team cultures.
  8. Strong change management experience, leading a team through constant change.
  9. Portuguese (native), English, and Spanish as a second language are nice to have.
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