Community Relations Agent

**About BlaBlaCar**
BlaBlaCar is the world’s leading carpooling platform, created with one dream in mind: leveraging technology to fill the millions of empty seats on the road. We offer long
- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility.
Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1.6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn’t stop here - our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact.
We’re looking for people to join our journey - people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride - we can’t wait to see where it takes you.
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Your Mission: *
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Moderating member profiles and their content (vehicle pictures, trips, etc.)
- Answering member's messages in a timely manner
- Providing users with guidance and support through various channels (tickets, chat & phone) on a high-quality level (we offer a 100% response service)
- Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the Brazilian and Mexican community
- Gathering member's feedback and communicating it to the Tech Team so that they can improvise on the overall member experience
**Your Qualifications**:
- Previous experiences in customer service
- Excellent communication skills
- Fluency in written and spoken Portuguese and English
- Ability to prioritize busy workloads while fairly balance our business and member's needs
- Strong ability to work on his own while being dynamic, committed and open to a fast pace and changing environment
- Strong knowledge of the internet ecosystem
- Be humble, structured, organized and motivated by innovation
- Enjoy working as a team-player and sharing and learning from others
- You have a results-driven and impact-oriented mindset
- Nice to have: A prior experience using the service as a driver and/or a passenger
- Nice to have: Proficiency in written and spoken Spanish**What we have to offer**:
- An international environment:
- over 35 nationalities across 7 countries: Brazil, France, Germany, Poland, Russia, Spain, Ukraine
- Opportunities to learn*: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, International Weeks to mingle with other offices, regular Q&A sessions with our leadership, honest discussions about our company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.
- Innovation*: Coding Nights to pitch ideas outside our roadmap and make development dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe.
- Impact*: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.
- People-first:
- wind down from work at our BlaBlaShows, BlaBlaBreak retreats, weekly breakfasts and afterworks (when the sanitary conditions permit it) or meme battles on Slack.
- Shared company principles* that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples.
**Your Future Benefits**:
- Tailor-made remote policy: from 2 days per week to full remote (to be discussed with the Talent Acquisition Manager during the first call)
- A fair and competitive salary package
- Employee Stock Ownership plan
- Relocation package and visa sponsorship to welcome you wherever you are currently based
- Parental policy
- Trainings and career development programs
- Free carpooling & bus-rides wherever whenever
**Interested in joining the ride? Here’s what your hiring journey will look like**:
- a 30-min video-call with one of our Talent Acquisition Managers, Rupal Bhardwaj to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Community Relations Manager, Erica Nakahira to discuss about your exercise
- a 60-min video-call with Community Operations Head, Igor Pavlov to discuss about your experience and profile
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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