Community Relations Agent

**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.
**Your Mission**
- We are looking for a Community Relations Agent to join the Customer Support team at BlaBlaCar. Its mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Agent, you will be reporting to our Associate Manager - Brazil.
**Your responsibilities**:
- Providing users with guidance and support through various channels (tickets, chat &phone) at high-quality level (we offer a 100% response service) in a timely manner
- Moderating member profiles and their content (vehicle pictures, trips, etc.)
- Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the Brazilian and Mexican community
- Gathering members' feedback and communicating it to the Tech Team
- Improving the overall member experience
**Your qualifications**:
- You have a previous experience in customer service (at least 1 year)
- You have excellent communication and active listening skills and have a willingness to help others
- You have a strong knowledge of the internet ecosystem and know how to use MS Excel / Google Sheets at an intermediate / advanced level
- You have a full working proficiency in English and Portuguese (Please send your CV in English)
- You fit with our BlaBlaPrinciples
- You thrive in a collaborative, fast-growing and innovative environment and enjoy working with others
- Nice to have: Proficiency in written and spoken Spanish, and a prior experience using our service as a passenger or driver**What we have to offer**:
- An international environment with over 45+ nationalities
- ️ A hybrid, flexible workplace with family-friendly policies
- Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- A product and a workplace with a strong commitment to sustainability
- Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
To know more, check out our 100 reasons to join BlaBlaCar**Your future benefits**:
- Full remote possibility in Brazil
- 4 additional weeks parental leave 100% paid
- Financial support for home office equipment
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Employee Stock Ownership plan
- 30 days holiday per year
- Meal allowance and transportation assistance (CAJU Card)
- Mental health support through Moka.care
- Health plan, including dental & life insurance
- Access to Gympass
**Interested in joining the ride? Here is what your hiring journey will look like**:
- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call / on-site interview with Catharina Demasi, our Associate Manager - Brazil, to deep dive into the role and discuss your case study
- a 30-min video-call / on-site interview with Erica Nakhaira, our Customer Support Operations Manager, for a vision fit and rounding off the process
- Our hiring process lasts on average 25-30 days, offers usually come within 48 hours._
**Not sure yet?**
- Check out our 100 reasons to join BlaBlaCar
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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