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3 semanas atrás
Customer Success Manager
Job Description:We are seeking a passionate and committed Customer Success Manager to join our high-functioning team. As a trusted advisor to our customers, you will be responsible for ensuring they get the best out of our technology.
Key responsibilities include:
- Drive post-sales activities, including onboarding, consulting and ongoing support, to ensure successful adoption and usage of our solutions.
- Collaborate closely with sales, sales development and other cross-functional teams to craft tailored solutions that address customer needs and drive value.
- Assist with product demonstrations, presentations, and workshops for new and existing customers to showcase the capabilities of our platform.
- Act as a trusted advisor to customers, offering strategic guidance on leveraging our products to achieve their business goals and drive ROI.
To succeed in this role, you will need:
- A customer-first mindset and a drive for delivering exceptional results.
- 3-5 years of experience in a combination of sales engineering, solutions consulting, or customer success roles within the SaaS or MarTech industry.
- Strong technical aptitude, with the ability to understand and articulate complex technical concepts in a clear and concise manner.
- Excellent communication skills, both verbal and written, with fluency in English and Portuguese (Spanish proficiency is a plus).
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