Billing and Collections Manager

3 semanas atrás


São Paulo, São Paulo, Brasil Wework Tempo inteiro
**Billing and Collections Manager**
**About us**
Founded in 2010, WeWork is a global platform for work with a mission to create a world where people work to make a life, not just a living. Our pioneering model offers the benefits of a collaborative culture, the flexibility to scale workspace up and down as needed and the power of a worldwide community, all for a lower cost. With 500+ locations in over 111 cities and 29 countries, our 527,000 memberships represent global enterprises across multiple industries, including 38% of the Global Fortune 500.
**About the role**
The Billing & Collections Manager is responsible for leading daily operations of our billing and collections teams as well as work in close collaboration with our outsourced services provider, ensuring billing and collection tasks are completed in a timely and effective manner. This is a highly visible role and requires someone who is a strong leader, has an ability to prioritize, plan and further develop the team.
**Responsibilities**:
**People Management**
- Day to day supervision of our Billing team by providing support, coaching and personal development.
- Make sure the team is capable of providing training on billing processes and tasks and ensure that relevant training materials are kept up to date
- Ensure internal billing policies and procedures are documented and proactively manage quality by monitoring adherence by team members
- Ensure a fair and sustainable workload allocation according to team capabilities and departmental needs
- Build out the billing and collection knowledge within the team by proactively attending, and having associates attend industry seminars, roundtables and other industry events
**Billing & Collections Operations**
- Manage the end-to-end billing process including directing the preparation of invoices, invoice adjustments and any required supporting documentation
- Manage the collection process, ensuring optimal cash collection by reviewing, monitoring and escalating delinquencies on accounts accordingly- Manage member requests for more lenient
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